Our mission is to help organizations unlock the power of inspirational communication with the first AI-native Employee Experience Platform . Paul, our diverse team of 550+ employees supports 1,500+ customers—reaching over 14 million employees—in transforming their employee experience. We are looking for an Advanced Implementation Consultant to use their delivery and technology expertise for client implementations of Staffbase.

This role is focused on making sure that new and existing Staffbase customers have an outstanding experience adopting the Staffbase platform. Your job is to see the world from the customer’s eyes and ensure they can seamlessly integrate their content and communications processes into Staffbase. Lead current Staffbase customer implementations, including managing the project plan and project resources, for both onboarding and growth phases Clearly communicate implementation status, issues, risks, and effort Understand customer use cases and requirements, and in turn, apply Staffbase best practices for enterprises to those customer implementations Apply vertical industry and functional best practices as applicable to each customer.

For more advanced and bespoke packages, there will be other experts delivering functional knowledge and training Establish and oversee the customer’s initial adoption, training, and development of best practices to build a strong foundation before and during the initial rollout Troubleshoot and triage customer issues during implementation Work with Sales to scope, estimate, and write Statements of Work for new projects Partner with Sales and CSMs to develop a plan for making Staffbase a part of the client’s core architecture,



as well as identifying future growth and expansion opportunities with existing customers Function as the voice of the customer and provide internal feedback on how Staffbase can better serve our customers Familiarity with implementing Software-as-a-Service solutions ~ Several years of experience working on enterprise-scale deployments ~ Strong application functional expertise, expertise in business application deployment cycles, as well as strong account management expertise ~ Professional fluency in Spanish is required for this role ~ Competitive Compensation - we offer attractive salary packages, including LTIP (unit-based Long Term Incentive Plan) Flexibility - we offer adaptable working time models and the option of hybrid work, and support this with a yearly flex work allowance of $2400 Recharge - 31 vacation days annually (incl. one floating holiday), plus pro rata fully paid Fridays off during August Support - we’re offering an RRSP program with company match and health plans, including dental & vision. Parents can get 12 weeks of paid parental leave Volunteer Day - you’ll get one day off per year for supporting a social project In compliance with local law, we are disclosing the compensation, or a range thereof, for roles that will be performed in Toronto. Actual salaries will vary and may be above or below the range based on various factors, including but not limited to location, experience, and performance.

Pay Range: $77k - $91k CAD base salary per year. In addition, Staffbase provides a variety of perks to employees, including health insurance coverage, equity, paid parental leave, life and disability insurance, a retirement savings plan, wellness days, paid holidays and paid time off (PTO). #

📌 Advanced Implementation Consultant (Vancouver)
🏢 Staffbase
📍 Vancouver