Customer Service RepresentativeXTL is committed to providing customers with a progressive transportation solution. As a Customer Service Representative, you will be responsible to ensure day to day commitments are executed as promised. Your creative ability to find solutions and develop relationships will play a key critical role in achieving customer loyalty and profitable business growth. The ideal candidate will be someone who is customer focused and strives to ensure customer commitments are delivered.Schedules:Shift hours: 6h30 a 15h30Thu-Fri-Sat or 4/4Responsibilities:OperationsAccepting all the EDIs and doing the updatesEnter comment for Dangerous goods on orders with BOL sentEnsuring data integrity including customer codes, pick-up and delivery dates and times, trailer numbers, bill of lading numbers, weight, seal number, temperature, and all special requirement flags to achieve customer commitments and invoice accurately.Updating Costco appointments as per Warehouse requestsCheck available loads screen throughout the day to ensure loads are correct.Send emails to all the warehouses to get their lineup for the evening/morning Daily morning emails to warehouses on loaded vs loadingResponsible for customer communication, ensure customers receive a response within 15 mins. Work with dispatch on response.Book loading and unloading appointments when required for all customersCreate all customer orders in the systemSD loads during your shift and do TMS updatesEnsure audit screen is up to date and reflected in the TMSCreating new customer codes and master ordersReview night notes,



address any issues pertaining to your departmentNotify Customers of any delays during your shift.Daily morning emails to warehouses on loaded vs loadingEnsure our weekly Costco OTD report is clean and accurateAnswer phonesDriver PayrollSort through the drivers paperwork and file the BOL'sAudit the trip sheets with the approved guidelinesEnter the drivers times in Payroll screen that meet the criteria and any tripsheets that do not meet the criteria are handed to the Operations Manager so that they can be scrutinized furtherIssaquah TMS SupportProvide information when required regarding our deliveriesImplement any recent reporting procedures required by our CustomersMain Requirements and competenciesExperience with AS400, TMS, Elogs, People Net and Safety Direct systems is an assetKnowledge of Microsoft applications such as Word, Excel and PowerPointExcellent Oral and Written communication skillsExcellent attention to detailStrong team player with the ability to create lasting client relationships; Team player whois able to work well in groupsCustomer-focused attitude, with high level of professionalism and discretionOrganization and Time management skillsAbility to Prioritize and Manage TimeExcellent customer service skills and professional demeanor; Strong knowledge of Microsoft applications, AS/400 and Lotus Notes; Able to work ina fast paced environmentAble to work in a team atmosphereBenefits:100% company paid benefit premiums after 3 months of employmentsRRSP match program after 3 months of employmentCompetitive SalaryXTL is an equal opportunity employer that embraces diversity in the workplace and equivalently considers applications from qualified women, men, visible minorities, aboriginal people and persons with disabilities. We welcome applications from all interested individualsWe invite all interested persons to apply but only candidates selected for an interview will be contacted.#Qcjob

📌 Customer Service Representative - Transportation (Pincourt)
🏢 XTL
📍 Pincourt