Elevate the guest experience at Hard Rock Ottawa as a Part Time Players Club Representative. Engage with casino guests to promote loyalty and rewards programs while ensuring exceptional customer service.
As part of the Hard Rock team, you will serve as the key point of contact for guests regarding the casino's loyalty offerings. This part-time role involves enrolling new members, managing player accounts, and educating guests about promotions. You'll actively contribute to positive guest relationships and support program retention through excellent service.
Key Responsibilities:
• Enroll guests into the loyalty program and issue rewards cards
• Address guest inquiries and assist with point redemptions
• Monitor promotional kiosks and provide guest services




• Maintain a clean and organized work area at all times
• Represent the casino at promotional events as needed
Requirements:
• High School Diploma or equivalent education
• Guest service experience or relevant training required
• Flexible schedule availability, including nights and weekends
• Robust English communication skills needed for guest interaction
• Ability to lift and move items up to 50 pounds
Provide outstanding service and support as a Players Club Representative at Hard Rock Ottawa, enhancing guests' loyalty experiences.
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📌 Part Time Players Club Representative Ottawa
🏢 064 Hard Rock Ottawa Employee Services
📍 Ottawa