Wentworth Hospitality Group is a leading hospitality group in Canada. We pride ourselves on our attention to detail, continuously innovating and improving, we strive to set new standards in the hospitality industry. we are a destination where lasting memories are created, and guests feel genuinely appreciated and at home. Wentworth features two standout hotels, the Loden Hotel and the Arden Hotel.

The Loden

Hotel is a luxury award‑winning boutique hotel, recognized locally and globally; The Arden Hotel is a boutique hotel where thoughtful design meets genuine hospitality; located in the heart of downtown Vancouver, this West Coast–inspired boutique hotel seamlessly blends into the city’s urban fabric. The Ambassador plays a vital role in ensuring every guest feels welcomed, cared for and valued. Reporting directly to the Director, Guest Operations, this role is a dynamic and engaging presence in the hotel’s front‑of‑house operations.

Serve as the first point of contact greeting all guests offering a warm, friendly and immediate welcome. Maintain presence in the lobby as an ambassador, offering exceptional service to all guests.



Provide directional assistance to guests offering local knowledge with confidence.

Ensure timely delivery of guests’ luggage and personal items upon arrival and departure. Support the Front Office team during peak periods and assist with various operational needs. Ensure guests’ safety is a priority by staying knowledgeable on hotel safety practices and emergency procedures.

Maintain hotel knowledge, such as hours of operations, amenities offered, room rates. Minimum high school diploma or equivalent required. Post‑secondary education in business, hospitality, or a related field is considered an asset.

Experience: Minimum of 1‑2 years experience in a guest facing role, preferably in a luxury or boutique hotel setting is an asset but not a requirement. Knowledge of Vancouver’s local attractions, culture, and experiences is an asset. Flexible availability, including weekends, holidays, and peak periods. This position may be part‑time or full‑time and generally consists of eight‑hour shifts. Versatile scheduling is available by mutual agreement, and weekend work may be required.

📌 Ambassador (Loden Hotel & Arden Hotel) (Vancouver)
🏢 Amacon
📍 Vancouver