Manager, Contact Center Quality & CX Excellence (Markham)

Manager, Contact Center Quality & CX Excellence (Markham)

06 Oct
|
Colonial Group
|
Markham

06 Oct

Colonial Group

Markham

Colonial Group is seeking an experienced Operations Quality Standards Manager to lead our QA program across all customer contact channels. You will manage internal QA analysts and vendor partners, drive calibration, and translate findings into coaching and process improvements. This role requires occasional travel within Ontario and other regions, and focuses on delivering a customer-centric, compliant, and scalable quality framework across the contact centre.

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📌 Manager, Contact Center Quality & CX Excellence (Markham)
🏢 Colonial Group
📍 Markham

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