06 Oct
|
4SU The Broadview Hotel
|
Toronto
06 Oct
4SU The Broadview Hotel
Toronto
A collection of heritage-driven, neighbourhood-centric hotels.
Archive Hospitality Group began with a mission: Revitalize architectural landmarks as vibrant places that anchor and contribute to the community. We reimagine historic buildings deeply rooted in their location and welcome travelers and locals alike to share memorable experiences. We strive to bring the same level of quality, commitment, and dedication we give to our properties to the Archive Team.
The Role at a Glance: This position plays a key role within the hotel. A natural leader with a passion for hospitality, you love to maximize guest satisfaction by ensuring that our food & beverage services, outlets, and operations are functioning in the most optimal manner possible. You take pride in training, supervising and engaging & inspiring a team of Front of House staff.
Act as a FOH service leader by demonstrating exceptional guest service standards and supporting the FOH service staff on the floor at all times when on duty, for The Rooftop, Archibald Tavern, The Bistro and Events. Maximize guest satisfaction and hotel profitability by ensuring that Food & Beverage services, outlets and operations are functioning in the most optimal manner possible. Involved in interviewing, hiring, training, mentoring and leading the FOH (front of house) team members with a focus on growth and development through performance evaluations, resolving problems, providing open communication and coaching when appropriate.
Improve and maintain service-related internal administration systems to further benefit the department. Assist in identifying ways of increasing Food and Beverage revenue.
Implement and guide training to improve service levels within the department which includes onboarding, rolling out steps of service and overall service standards.
Elevate food and beverage service and presentation by proposing initiatives to the F&B; Manager. Ensure proper cleaning and organization of service stations, bars, dining rooms, equipment, tables and chairs and checklists within the department. Guest engagement and accountability for service scores and guest feedback.
Partner with the F&B; management team and General Manager to maintain service standards. Assist in inventory management, including ordering and weekly inventory counts. Communicate and work with all departments to ensure that every guest receives excellent service.
Review guest feedback platforms and provide appropriate feedback and suggestions to Staff and F&B; Manager. Manage reservations for all F&B; outlets. Comply with all Archive standards, policies and procedures at all times.
Other tasks and responsibilities as assigned by management. A minimum of 1 year of experience in a leadership role within restaurants, hospitality. Familiarity with various POS systems is an asset. Strong leadership skills including ability to problem solve, motivate staff and exude excellent guest service practice at all times.
Bar background,
with knowledge of cocktail theory, wine and spirits. Knowledge of classic service styles and Event/Banquet servicing and awareness of current industry trends Knowledge of costing, pricing, and menu construction an asset Smart Serve Certification casual and adaptable work environment. We are committed to delivering exceptional service and making every guest experience a memorable one.
Competitive salary, incentive & benefits.
Inclusivity: Our team fosters a culture of inclusion and belonging for both team members and guests. We celebrate diversity, collaboration and uniqueness.
About The Broadview Hotel
Featured in Michelins’ Toronto Hotel Guide, The Broadview Hotel is an iconic gateway to the city’s most captivating neighbourhood. Originally built in 1891, it has now been meticulously restored and reimagined as a 58-room boutique hotel and charismatic gathering spot.
About Gladstone House
Since 1889, Gladstone Hotel has been a pillar of the West Queen West community offering a space that promotes creativity and collaboration while fostering inclusivity. Over the past several years, the Gladstone Hotel has evolved in many ways but has continued to be recognized and valued as a very social and interactive gathering place, most recently being featured in Michelins’ Toronto Hotel Guide About Postmark Hotel Archive's newest addition to our hotel collection is The Postmark Hotel. Once a historical post office and community hub on Newmarket’s charming Main Street and now the highly anticipated Postmark Hotel, we operate with an emphasis on community, art, and gathering.
📌 Assistant General Manager - Restaurant Management (Toronto)
🏢 4SU The Broadview Hotel
📍 Toronto