Elevate customer service standards as a Customer Experience Supervisor with Avenir Energy in Calgary, Alberta. Lead a dedicated team, manage performance metrics, and create a culture of excellence.

Avenir Energy Ltd. is seeking an experienced Customer Experience Supervisor to enhance our customer service operations. This full-time role involves overseeing queue management, scheduling, and delivering performance reports to ensure optimal service levels. Candidates should possess strong leadership skills while fostering a supportive and efficient team environment, making a significant impact in our rapidly growing company.

Key Responsibilities: • Monitor queue levels to optimize efficiency and performance metrics • Coordinate staff schedules,



ensuring adequate phone support • Pull reports for monitoring Customer Experience Representative workload • Close queues effectively at the end of each day • Conduct regular one-on-one meetings for feedback

Requirements: • 3+ years in a call center, 1+ year in leadership role • Strong interpersonal and communication skills • Knowledge of customer service principles and applications • Excellent administrative skills with attention to detail • Ability to manage stress in quick-paced environments

Drive exceptional customer experiences and team performance at Avenir Energy in Calgary. #J-18808-Ljbffr

📌 Customer Experience Supervisor Avenir Energy (Calgary)
🏢 Avenir Energy
📍 Calgary