Firehouse Subs, founded by real firefighters, is known for its hearty, flavor-packed subs and welcoming team setting. We are currently seeking a dedicated and enthusiastic Multi-Unit Leader to join our growing organization. The ideal candidate is customer-focused, dependable, and eager to contribute in a fast-paced food service environment.The Multi-Unit Leader provides strategic leadership and operational oversight for up to six Firehouse Subs restaurants. This role is responsible for driving operational excellence, developing high-performing Restaurant Leaders, and delivering exceptional financial performance across the market.The Multi-Unit Leader ensures every restaurant consistently delivers outstanding guest experiences while achieving company objectives for sales growth, profitability, operational compliance, food safety, and team development.This position serves as the primary coach, mentor, and business partner for Restaurant Leaders while supporting franchise ownership in executing long-term business strategies.Primary Responsibilities:Multi-Unit LeadershipLead and coach Restaurant Leaders across multiple restaurants.Build a culture of accountability, hospitality, and continuous improvement.Conduct regular restaurant visits and operational reviews.Develop succession plans for all management positions.Financial PerformanceOwn market-level financial performance.Achieve district targets for:Sales GrowthFood CostPaper CostLabour CostEBITDA contributionAnalyze business trends and identify improvement opportunities.Support annual budgeting and forecasting.Operations ExcellenceEnsure consistent execution of Firehouse Subs standards.Standardize operational best practices across all restaurants.Identify operational gaps and implement corrective action plans.Ensure restaurants maintain exceptional cleanliness,



maintenance and food quality.Guest ExperienceDrive market-leading OSAT performance.Analyze guest feedback trends.Coach Restaurant Leaders to improve hospitality and service.Lead recovery strategies for guest satisfaction issues.Compliance & AuditsEnsure every restaurant maintains Steritech REV audit excellence.Monitor food safety compliance.Conduct internal operational assessments.Ensure compliance with all company policies and legislative requirements.Public Safety Foundation LeadershipDrive district-wide PSF fundraising initiatives.Increase donation incidence across all restaurants.Promote community involvement and charitable engagement.Leadership DevelopmentRecruit and develop Restaurant Leaders.Conduct performance evaluations.Mentor high-potential leaders.Build internal promotion pipelines.Facilitate leadership training.Business DevelopmentSupport new restaurant openings.Lead grand opening readiness.Identify opportunities for catering growth.Assist franchise ownership with strategic planning.Share best practices across the market.Key Performance Indicators (KPIs)The Multi-Unit Leader is accountable for:District Sales GrowthDistrict ProfitabilityFood Cost PerformancePaper Cost PerformanceLabour Cost PerformanceOSAT PerformanceSteritech REV ScoresPublic Safety Foundation ContributionsEmployee RetentionManagement RetentionInternal Promotion RateRestaurant ReadinessTraining CompletionCatering Sales GrowthMarket Expansion SupportQualifications5+ years of progressive restaurant management experienceMinimum 2 years multi-unit leadership experience preferredStrong financial and business analysis skillsProven ability to coach and develop leadersDemonstrated success improving restaurant profitabilityExcellent communication, presentation and organizational skillsAbility to travel regularly between restaurantsValid Class 5 Driver's LicenseFood Safe Level 1 (Level 2 preferred)What Success Looks LikeA successful Multi-Unit Leader creates a market where:Every restaurant consistently exceeds brand standards.Restaurant Leaders are engaged, accountable, and develop future leaders.Financial objectives are achieved or exceeded.Guests experience exceptional hospitality at every location.Steritech audits, OSAT scores, and Public Safety Foundation results rank among the best in the system.A strong leadership pipeline ensures sustainable long-term growth.#J-18808-Ljbffr

📌 Restaurant Leader - $50,000 A Year (Winnipeg)
🏢 Canadian Rocky Mountain Resorts
📍 Winnipeg