Drive customer satisfaction with SWTCH as a Bilingual Customer Success Manager. Help clients navigate EV charging solutions while delivering high-quality service and support. In this pivotal role, you'll be responsible for managing relationships with real estate owners and utility partners.

With a focus on strategic account management, you’ll ensure smooth onboarding and implementation processes. Your proactive approach is vital in helping customers maximize the value of SWTCH’s energy management platform. Key Responsibilities:

- Build and maintain strong relationships with various customers
- Own success for named accounts and support pooled customers
- Lead onboarding for new customers ensuring seamless transitions
- Facilitate webinars and self-serve resources to drive engagement
- Track customer health metrics to identify and mitigate risks

Requirements:

- 3+ years in Customer Success or Account Management role
- Bilingual fluency in English and French
- Excellent communication skills for diverse audiences
- Solid problem-solving capabilities with data literacy
- Passion for sustainability and clean energy initiatives

Become a trusted advisor to support customers on their journey to electric mobility.

📌 Bilingual Customer Success Manager at SWTCH (Toronto)
🏢 SWTCH Energy
📍 Toronto