Elevate your career with Ford Credit Canada as a remote Bilingual Customer Service Representative. You will manage financial accounts, negotiate payment solutions, and provide expert service to customers. In this full-time remote role, you will support a broad network of Canada’s Ford and Lincoln dealers. The ideal Bilingual Customer Service Representative will possess strong communication and analytical skills while resolving early-stage delinquency.

Your responsibilities include problem-solving financial accounts and delivering professional service that upholds Ford Credit's reputation. Key Responsibilities:

- Manage early-stage delinquency and identify root causes
- Negotiate sustainable payment arrangements with customers




- Analyze account history to propose solutions
- Follow established procedures and guidelines consistently
- Act as a brand ambassador for Ford Credit Canada

Requirements:

- High School Diploma or equivalent is required
- Bilingual in English and French with excellent communication
- Proficient in MS Office applications
- Experience in collections or financial services is preferred
- Ability to adapt quickly in a rapid-paced environment

Take your customer service skills to Ford Credit Canada and support financial well-being effectively.

📌 Bilingual Customer Service Role - Remote (Vancouver)
🏢 Ford
📍 Vancouver