POSITION PROFILEThe Branch Manager is responsible for overseeing and providing support to the daily operations of the branch. They are a key part of ensuring that all employees provide a level of customer service that routinely exceeds the expectations of the customer.PRIMARY DUTIES AND RESPONSIBILITIESResponsible for hiring, training, supervising, scheduling, coaching, disciplining, addressing concerns, and managing employeesEnsure Service Technicians, Route Drivers, and CSRs have what they need to complete their jobs and monitor to confirm their days are full and productiveEnsure all employees are working in a safe manner and location safety requirements are metSchedule maintenance and maintain records for service vehicles including filing logbooks and service reports.Replenish inventory and equipment from daily work orders and technician requestsCoordinate shipments of commercial equipment for installationEnsure arrangements have been made for Service Technician or Route Driver drive-bys on past due accountsCo-ordinate outbound calling for preventative maintenance, filter changes, annual service calls, and salt deliveriesArrange for auto-dialer to be run at appropriate timesManage customer accounts, approve, and enter account adjustments and creditsAuthorize and forward sales leads, on-call payments, and contest trackingAssist customers on the phone and in-person with questions, technical advice, troubleshooting, issues, deliveries, and requests for serviceFollow-up with orders from suppliersMonitor, order, and authorize the purchase of janitorial, office,



and other branch suppliesApprove and GL code packing slips and invoices and send to Cambridge accounts payable for payment processingMaintain open order report and ensure all orders are closed in a timely manner for month-endDevelop and implement employee performance plans and conduct regular performance reviewsRegularly conduct ride-a longs and job observations.Work with the area supervisor to coordinate daily logisticsPromote teamwork within all departments of the branchActively participate in forming and upkeeping a Health and Safety culture, H&S committee, and other related activities.Maintain CWC policies, SOPs and other proceduresCoach and counsel reporting supervisors/leads and address performance issues in a timely manner.Co-ordinate counts, data entry, balancing for inventoryArrange for equipment and booth drop-off and pick-up for home showsCreate and process customer damage claimsAdhere to all Company policies and proceduresPerform other related duties as assignedQUALIFICATIONSCompletion of post-secondary education is preferred3-5 years of Management/Supervisor experience requiredExperience in the water treatment industry and two to three years customer service experience or equivalent background is a definite assetStrong knowledge of branch financials including an understanding of the factors that affect financial performancePositive attitude, work ethic, and good communication skills, including written and oral and comprehensionHighly adaptable, with solid interpersonal skills that allow one to work effectively in a diverse working environmentPleasant, professional, friendly customer service demeanor is a mustProficient Microsoft Office skills (Outlook, Excel Word,



PowerPoint)Highly organized and detailed oriented with the ability to multi-task and prioritize simultaneouslyA versatile self-starter with a demonstrated ability to lead, supervise direct, promote teamwork, and train employees, including organizing, prioritizing, and scheduling work assignmentsSolid problem identification, negotiation, conflict resolution, and people management skillsPHYSICAL DEMANDSMedium strength –occasional lifting of up to 40 lbsHand and finger dexterity is requiredMovement – stooping/bending, stretching, twisting, and reaching from various heightsDoing inventory counts, ride-a longs, dispatching Technicians and Drivers.We OfferCompensationEmployee referral bonusAnnual performance review (potential pay increase)BenefitsDental careExtended health careLife insuranceVision careEmployee assistance programRRSP match (after three months)Work/Life BalanceNo weekends! No late nights!Monday through FridayPaid time offPaid holidaysTrainingPaid Culligan trainingDirect Career Tracks: We love to promote from within!Office ManagerSales RepresentativeManagementAdditional PerksEmployee discountsSupportive WorkplaceNon-toxic work environmentOpen door policy with managementCompany lunches, dinners, and parties!Our MissionAs the leading quality water expert, Culligan is committed to help individuals, families and communities in need of clean, safe water.Our ValuesCourage to do the right thing. We value and embrace diversity and respect every individual. We act ethically in our business practices, and we make sustainability a key focus of everything we do.We are committed to maintaining a barrier-free workplace where all employees can contribute to their fullest potential. We welcome applications from women and men including members of visible minorities, Indigenous peoples, and persons with disabilities. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process.

📌 Branch Manager (West Grey)
🏢 Culligan
📍 West Grey