Insight Global is looking for a Business Analyst to join a leading Courier and Logistics company in Mississauga. This is a hybrid role and requires 2x/week on site Mississauga. We are looking for a Business Analyst with solid RPA experience to support the identification, assessment, and delivery of automation opportunities across business functions.

The candidate should have experience with Automation Anywhere, UiPath, Blue Prism, or similar RPA platforms and be comfortable working with both business and technical teams. Work with business stakeholders to identify and assess RPA and automation opportunities. Conduct process discovery, process mapping, and As-Is / To-Be analysis.

Gather and document business and functional requirements for automation solutions. Develop PDDs, BRDs, user stories, process flows, acceptance criteria, and test scenarios. Identify process exceptions, business rules, dependencies, risks, and integration requirements.

Coordinate SIT/UAT, support defect resolution, and obtain business sign-off. Evaluate automation opportunities based on business value, feasibility, complexity, and expected ROI. Facilitate workshops with business and technology stakeholders.



3–6+ years of Business Analyst experience. ~ Hands-on experience with RPA / Intelligent Automation, preferably Automation Anywhere (AA), UiPath, Blue Prism, or similar. ~ Strong experience in requirements gathering, process analysis, and process mapping. ~ Experience working with RPA developers and technical teams. ~ Experience with SIT, UAT, test case development, and defect management. ~ Agile/Scrum experience. ~ Familiarity with Jira, Confluence, ServiceNow, or similar tools.

Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to HR@insightglobal.

📌 Business Analyst / Service Management Analyst (Mississauga)
🏢 Insight Global
📍 Mississauga