Clinical laboratory services are a critical, evolving part of health care and their effective delivery depends on business systems that can adapt to operational needs.

At Mount Sinai

Hospital, the role of Business Manager, Laboratories offers an opportunity to engage with complex business cases influenced by emerging laboratory technologies, evolving funding models and data-driven financial decision-making. You’ll manage everything from billing integrity and funding submissions to client inquiries and mining laboratory performance data, strengthening systems that underpin clinical accuracy and service delivery. You are highly organized and methodical in managing complex workflows.

Whether reviewing billing records, tracking contract terms, or preparing regulatory reports, you bring structure and focus to every task. Are you drawn to the challenge of making operational data reliable and reportable. You know how to identify the right information, validate it, and ensure it’s ready to support billing, funding, and lab reporting processes.

It’s rewarding work for someone who sees data as more than just numbers, but as the foundation for credibility. If you’re skilled at building alignment across people and priorities, you’ll thrive in this role. Whether you're working through contract terms, resolving billing issues, or coordinating input for funding proposals, your clarity creates progress.

Pathology and Laboratory Medicine (PLM) at Mount Sinai Hospital is recognized in Canada as a reference centre of excellence for laboratory services. Our internationally acclaimed qualified and technical expertise, combined with advanced technology platforms, has made PLM a national leader in providing quality laboratory services, education, and research.

We offer a wide range of diagnostic support to hospitals, medical clinics, and healthcare professionals in the Greater Toronto Area, and across Canada.





The Diagnostic Medical

Genetics division includes diagnostic testing of prenatal and perinatal conditions in pregnancies and an array of molecular testing covering hereditary cancer, tumour biomarkers and polycystic kidney disease.

Operations Management

Manage day to day activities of the Pathology and Laboratory Medicine’s business unit to ensure efficient operations Oversee billing and invoicing of laboratory testing services, including the recovery of compensation, supplies, and reagents from contracted users Oversee extraction and validation of laboratory data from LIS to support billing accuracy, reporting requirements, and data integrity, in collaboration with LIS and Lab Managers. Monitor business unit workload and workflow, including the extraction of workload statistics and KPIs for reporting and the implementation of process improvements as needed Manage client and stakeholder communications related to billing, pricing changes, testing methodologies, and the resolution of escalations or outstanding accounts Human Resource Management Manage, coach and mentor a team of employees comprised of Customer Service Coordinators, Billing staff and Data analysts Participate in hiring and training of staff Lab Services Contract Management Oversee annual renewal of the MSH laboratory license and the preparation of reports and presentations to senior lab administration,



inclusive of data validation and trend reporting Financial Management Participate in the development of business cases and financial analysis to support capital equipment purchases and cost-benefit evaluations Quality Management Establish and maintain monthly performance metrics Implement standard work practices, instill accountability, and ensure compliance with relevant regulatory and accreditation requirements Develop the laboratory’s business unit’s policies and procedures, SOPs and ensure these are annually reviewed and updated Successful completion of a bachelor’s degree in business, health, computer science or related field from an accredited educational institution ~5 years supervisory experience in a laboratory or health related field ~ Applicants with proven equivalent recent and related training and experience may be considered ~ Proven financial experience as it relates to planning and accountability of financial resources and expenditures Proven knowledge of all aspects of laboratory technology in a hospital setting as it relates to the area of responsibility, including accreditation, licensing and regulatory requirements Demonstrated strengths in planning, coordinating, implementing, and evaluating technical operations Proficient with MS Office software programs (e.g. Outlook, Word, PowerPoint, Excel, etc.) Experience analyzing financial business performance and developing business cases to lead change within the organization Excellent project management skills with a proven ability to plan, organize and coordinate various activities Exposure to Lean principles and a continuous improvement mind-set with the ability to use these in support of improving the delivery of healthcare to patients Strong financial planning, analytical and problem-solving skills Demonstrated commitment to professional and personal development Demonstrated satisfactory work performance and attendance history #

📌 Business Manager, Laboratories (Toronto)
🏢 Sinai Health
📍 Toronto