Inn on the Twenty is currently seeking a Guest Service Agent to join our growing team! This is a great opportunity that can provide flexibility, valuable work experience, and a chance to work with a tenured team.

Guest Service Agent

By applying to this posting, you are applying for opportunities that may be available at any Vintage Hotels or Niagara's Finest Hotels property. *** This posting is for an existing vacancy within Lais Hotel Properties Limited. To assist Guests with room check-in/out, information and other related duties in a prompt, courteous and professional manner consistent with a superior quality hotel operation. Providing personalized and exceptional guest service at every given opportunity Assist in pre-registration and blocking of reservations when necessary and checking in guests Liaison with housekeeping and other departments to ensure up-to-date guest room availability is monitored frequently Perform office duties such as routine cash handling procedures, posting accounts; Having a thorough knowledge of Lais Hotel Properties’ products and services Actively seeking ways to meet Guests’ product or service needs Assist bell staff with luggage when required Respond to virtual, (Ivy), concierge texts, as necessary Answering telephones in timely manner Check in-coming reservations for VIPs and special occasions, and designate complimentary amenities (wine, cheese boards, choc strawberries, etc.),



Polish brass front door handles and luggage carts as necessary remove or make ineffective any protective device required by the regulations or by his/her employer without providing an adequate temporary protective device and when the need for removing or making ineffective the protective device has ceased, the protective device shall be replaced immediately; Comply with all Lais Hotel Properties’ health & safety policies All personal protective equipment will be properly worn All personal protective equipment will be worn in the appropriate departments Always ensure that workplace accident/injuries are reported immediately to a Manager/Supervisor Grade 12 Education as well as tourism/hospitality courses at college/university beneficial Switchboard knowledge and/or training required Previous up-selling and/or sales experience is considered an asset Personal Attributes: Flexible, adaptable individual who presents a clean, qualified appearance at all times Dealing with seasonal temperature demands Lifting to assist with luggage on an occasional basis Lais Hotel Properties Limited is committed to fostering a diverse, inclusive, and accessible workplace where all individuals are valued and respected.

We welcome and encourage applications from people with disabilities, Indigenous peoples, racialized individuals, women, 2SLGBTQIA+ persons, and others who may contribute to the further diversification of our team. Accommodations are available on request for candidates taking part in all aspects of the recruitment and selection process. We are an equal opportunity employer and do not discriminate on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity, gender expression, age, marital status, family status, or disability. #

📌 Casual Guest Service Agent (Ontario)
🏢 Lais Hotel Properties L
📍 Ontario