ClaimsPro LP Claims Triage Specialist, Full-Time, In Office-Mississauga, Ontario, Canada Compensation range: $We have an existing opportunity to add a Claims Triage Specialist to our team! Provide front-line quality customer services and fulfill an important role in the claims creation process for new claim reports received via email, fax, and telephone. Perform claims triage on new losses by engaging designated resources, claim units, and/or protocols to respond to defined categories of high-profile, complex claims nationally.

Take part of a phone queue primarily receiving inbound calls, though some outbound call follow up is required. All calls require documentation and data entry for claims creation and follow up. This role requires the flexibility to be available between the hours of 8AM to 8PM Monday through Friday.

This position is in office and will not be remote. Professional demeanor and solid customer service skills Ability to work independently with minimum supervision Previous insurance experience is a definite asset as are CIP courses or a willingness to take CIP courses through the Insurance Institute Field and enter new claims reports received through a variety of methods, such as email, telephone, and fax. Triage new claim notices and report, as applicable, to all layers or as specifically instructed by the Claims Advocate.

Identify the immediate needs and requirements of incoming new losses.

- is it immediate and high priority. Provide training/mentoring and technical expertise to the internal organization and business partners for succession planning purposes.



Provide administrative support and assistance when required. Support process improvements and share these with management. Follow up with external insurers/adjusters regarding claim number and reserves. Insurance industry experience/exposure preferred Minimum 3 years' experience in a customer service/support role required Previous experience working in a call center environment or on a queue preferred Exceptional MS Office skills (Outlook, Word, Excel, PowerPoint) Strong computer skills with an aptitude/ability to learn new software/databases Bilingual in English and French an asset Registered Retirement Savings Plan (RRSP) with 2% Match Training, Career Development, and Employee Recognition Programs Employee Referral Bonuses We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. In the rapidly evolving world of risk management services, Davies has distinguished itself as a leader in innovation and excellence. As Canada's largest privately owned provider of insurance services, our position at the forefront of the industry has been possible due to the quality of our personnel and the depth of their technical abilities. We recruit, train, educate, and support the best and the brightest and we empower them with the tools and technology that they require to provide clients with the highest quality of service.

Note: Davies and affiliates welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process. #

📌 Claims Triage Specialist, Full-Time, In Office-Mississauga, Ontario, Canada
🏢 ClaimsPro
📍 Mississauga