Compensation: USD 17.88 - USD 23.85 - hourly Company Description RRD provides marketing, packaging, print, and business services to the world’s most respected brands. The company’s proprietary technology, advanced data analytics, and expertise fuel organizational decision-making from strategy through execution, delivering sustainable solutions with the lowest possible environmental impact. Global organizations and regulated industries trust RRD to reduce complexity and drive audience connections across the entire customer journey.

Schedule: Monday - Friday, 8:00am - 5:00pm The Receptionist delivers exceptional customer service for our clients.

Responsibilities include leading employee(s) and directing workflow for reception and concierge services while serving as a subject matter expert and resource to the team. Ensure team provides outstanding reception and concierge service to client, while building robust customer relationships Immediately elevate operational problems or issues to Supervisor or Manager Handle client concerns and be able to problem-solve resolutions in accordance with policies and procedures Conduct and oversee quality assurance process to maintain efficient workflow and assure client satisfaction Ensure clients and guests are welcomed in the office lobby and serve as a daily point of contact for any employee, visitor/guest or client escalations Ensure a seamless and personal guest journey Escort guests to their booked meeting room within the building, informing the host of the guest’s arrival Understand customer’s needs and provide them with 5 Star professional service. Answer the phone and make reservations, take and distribute messages or mail and redirect calls Assist hospitality with setting up rooms with beverages and food Book meeting rooms using Condeco and MS Outlook accurately and ensure that all AV,



room layout and food and beverage requirements are noted Continually monitor reception inbox ensuring e-mails are responded to in a timely manner Manage Visiting Attorney office and room bookings and visitor pass management Occasional requirement to support client functions that run into the evening Adhere to Williams Lea policies in addition to client site policies.

High school diploma or equivalent ~ Minimum 3 years’ Concierge and/or reception experience in a customer service environment, legal or financial services industries preferred ~1 year or more experience working on a reception desk for a blue-chip company within a busy office environment ~ Intermediate Microsoft Office Word and Excel skills ~ Basic Microsoft PowerPoint skills ~ Good knowledge and understanding of a Cisco telephone system ~ Excellent command of the English language, both in verbal and written communication ~ A welcoming positive manner and an understanding of what good customer service looks like ~ Ability to understand the needs of the client and provide customer service and superior client service. ~ Ability to multitask, prioritize workload and provide administrative support. ~ Able to make independent decisions that conform to business needs and policy. ~ Starting pay decisions are determined based on multiple factors including but not limited to relevant education, qualifications, skills, experience, certifications, proficiency, performance, shift, location, and other business needs. Depending on the role, in addition to the hourly rate of pay, the total compensation package may also include overtime, shift differential, call-in, and/or stand-by pay. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

📌 Clerical Receptionist/Data Entry (Montreal)
🏢 SmartRecruiters
📍 Montreal