Elevate client interactions at OAK + FORT as a Client Experience Lead. Focus on operational excellence and drive service standards in a fast-paced retail environment. As a Client Experience Lead, you'll work in a agile role that prioritizes both customer engagement and internal efficiency.

Collaborate with teams to streamline processes and enhance the client journey through data-driven insights and proactive solutions. This is an exciting opportunity for individuals passionate about improving customer experiences and operational workflows. Key Responsibilities:

- Onboard and coach customer experience coordinators
- Drive accountability to KPIs for service excellence
- Develop training materials and SOPs for standardization
- Monitor daily ticket volumes and resolve inquiries
- Identify trends to recommend process improvements

Requirements:

- Strong analytical skills with data interpretation
- Excellent problem-solving and communication skills
- Proven experience in cross-functional collaboration
- Highly organized and able to meet tight deadlines
- Intermediate proficiency in Microsoft Excel and PowerPoint

Enhance operational standards and client satisfaction through leadership and insights at OAK + FORT.

📌 Client Experience Lead at OAK + FORT (Vancouver)
🏢 Push Operations
📍 Vancouver