Waste Control Services (WCS) is an essential partner in providing our customers with sustainable solutions in working towards reducing their landfill contributions while disposing of their waste. We want to build partnerships with commercial businesses, multi-family residential properties, hospitality establishments, and other organizations that align with our values and desire to make a difference within their communities. We are committed to helping businesses and households make waste recovery second nature, and our goal is to transition communities from being environmentally aware to sustainability leaders.

We pride ourselves on providing first-class service and competitive service packages. We are a leader of innovation in our industry and assist to problem solve for our customers in every category of waste and recovery services. With an attention to detail and the ability to multi-task, the Customer Service Representative operates in a fast-paced, customer satisfaction position within our sales department.

With empathy, curiosity, and superior communication skills, the CSR is responsible for first-touch customer service and co-ordination with our sales and operations departments, helping existing and new customers alike. If you enjoy operating under deadlines and working in a challenging customer centric workplace,



this is the role for you. Answer incoming customer calls quickly and efficiently.

Respond to questions and concerns about service via phone, email, fax. Consult with customers and evaluate needs to determine best options. Build sustainable relationships and trust with customers through open and interactive communication.

Handle customer complaints, provide appropriate solutions and alternatives as quickly as possible. Keep records of customer interactions. Go the ‘extra mile’ to engage customers. Provide additional service options where appropriate.

Assist with inputting and processing contracts and service change forms as needed. Qualifying customer needs and identifying the appropriate service required for our inbound sales leads, then forwarding to the appropriate sales area. Customer oriented and ability to adapt/respond to different types of personalities.

Demonstrate empathy, sincerity and integrity when interacting with customers. This is a permanent, full-time, on-site position that works Monday through Friday from 8AM to 4:30PM. ~$Comprehensive dental, vision, and extended health care, life and disability insurance, profit-sharing opportunities, tuition reimbursement. ~ On-site parking. ~

📌 Client Service Representative (Temporary Full-Time) (Coquitlam)
🏢 WCS Waste Control Services
📍 Coquitlam