Start Date : January 11, 2027 Hybrid Model – In Office Mon/Tues/Thurs proSapient is an innovative Expert Network and primary research platform, connecting clients with industry experts who provide the specialized knowledge and insights needed to make informed business decisions. Our clients include many of the world’s leading consultancy and private equity firms. Since our launch in 2017, we have continued to redefine Expert Networking through technology, including the development of the industry’s first AI-powered platform.

Headquartered in the United Kingdom, proSapient employs over 300 people across four global locations in London, Raleigh, Toronto, and Lisbon. Our growth and innovation have been recognized by the Financial Times, Sifted, and Tech Nation, including recognition as a Future Fifty Company. We are continuously reimagining the Expert Networking space and remain at the forefront of technological innovation, committed to building the future of knowledge discovery.

Looking to start your career in a fast-paced, high-velocity commercial role? Seeking to have an immediate personal impact, gain invaluable commercial skills, and build deep exposure to a diverse range of industries and business challenges? If so, our Client Services team is the right place for you.

You will join as part of a dedicated onboarding cohort, starting your journey with two weeks of structured training and enablement designed to equip you with the tools, platform knowledge, and confidence you need before managing active client projects. As a Client Services Associate, you’ll act as the link between our clients and the expert knowledge they seek. You will balance multiple live requests at once, communicate daily across industries, and execute with speed, precision, and strong commercial judgment.

Working closely with the Client Services Manager, you will take full ownership of client requests from the initial brief through to identifying, engaging, and qualifying relevant experts. Success requires moving quickly, adapting seamlessly when priorities pivot, and managing multiple projects effectively while delivering an exceptional standard of service.

Understand Client Needs: Understand client briefs, project objectives,



and required expertise. Build enough commercial and market context quickly to effectively identify and target the right professionals. ~ Leverage proSapient’s proprietary AI-powered platform, professional networks, and advanced sourcing channels to map industry value chains and surface top-tier experts. ~ Spend a significant part of your day conducting outbound outreach via phone, email, and messaging.

Manage Client Projects: Balance multiple live requests, competing deadlines, and shifting priorities with urgency, composure under pressure, and strict attention to detail. ~ Build Professional Relationships: Communicate with senior professionals across industries, developing the executive presence, persuasion, and relationship-building skills required to succeed. ~ Take absolute ownership of your individual targets and project outcomes, capitalizing on our uncapped commission structure to drive your earnings and promotion. You will constantly pivot across multiple fast-moving research projects, and you will carry a clear, visible number every single month. We are looking for individuals who are motivated to build their careers in a performance-driven environment.

Hold an undergraduate degree with a strong record of academic achievement, coupled with a genuine curiosity about how businesses work and energised by a new industry every week. ~ Confident on the phone and skilled in written communication, with the presence needed to clearly explain a client brief and engage diverse experts. ~ Are driven by measurable goals, competitive performance metrics, and taking complete ownership of your individual output. ~ Have started or built something of your own, such as a club, side business, project, or initiative that would not exist without your involvement. ~ Have a track record of competing and winning, whether in sport,



sales, academics, or another performance-driven environment. ~ Excel at prioritization and execution, keeping a sharp eye on detail even while multi-tasking across fast-moving workstreams. ~ proSapient offers a benefits package designed to support your performance, development, and experience at proSapient, including: ~ Coverage including dental, vision, and prescription drugs, alongside additional services. ~ Three days per week in our Downtown Toronto office (Mondays, Tuesdays, and Thursdays). ~ Remote Working Days: Up to 20 remote working days each year, providing additional flexibility beyond our standard hybrid model. ~ Structured opportunities to develop your commercial skills, take on greater responsibility, and progress as an individual contributor from Associate to Senior Associate (and beyond), or progress as a Manager and develop valuable team leadership skills early in your career. ~ Enhanced maternity and paternity perks to support our employees and their families. ~ Employee Assistance Program: Access to confidential resources and support. ~ Opportunities to participate in or lead employee communities that support diversity, equity, and inclusion across the organization. ~ Team and Company Events: Connect with colleagues through team socials, quarterly gatherings, and annual summer and holiday celebrations. _______________________________________________________________________________________________ We are committed to building an inclusive workplace - did you know that marginalized groups are less likely to apply to jobs unless they meet every requirement listed? As such, we offer equal employment opportunities without regard to race, colour, religion, sex (including pregnancy and gender identity), national origin, age, disability, genetic information, veteran status, and other protected class characteristics. This is a live vacancy and we're actively working to fill this role as soon as possible.

As part of our recruitment process, we use AI-assisted tools to help inform our decisions. These tools are used for support only and do not make any hiring or employment decisions independently.

📌 Client Services Associate - January 2027 (Toronto)
🏢 proSapient
📍 Toronto