About Sync Sync is a Canadian company building zero-knowledge, end-to-end encrypted cloud storage and collaboration for over two million people and businesses worldwide. Unlike most of our competitors, we own and operate our own storage infrastructure rather than renting it. Our customers’ data lives on our hardware, in our racks, in Canada. That is a core part of our product promise, and it means the physical infrastructure is not a back-office concern here. It is the product. About the role We are hiring a Junior IT Infrastructure Technician to help maintain the JBODs, servers, and network gear in our Toronto colocation facility. This is a hybrid role based in Toronto, with regular travel to our Toronto Data Centre required to do hands‑on work, and a genuinely solid entry point into storage and infrastructure engineering, you will be working directly on petabyte‑scale storage systems from your first week. You will rack and maintain hardware, replace failed drives and components, own the RMA process end to end, manage procurement, and support the day‑to‑day IT needs of the team. We are looking for someone early in their career who is curious about how things work and who moves toward problems instead of waiting to be assigned them. You will not be expected to arrive knowing everything. You will be expected to ask positive questions, document what you learn, and take real ownership of the things you touch. Once you're ramped up, this role will also include participation in an on‑call rotation. What you will do Maintain our JBOD storage enclosures:



identify and replace failed drives, verify rebuilds complete cleanly, and track drive health and failure trends over time. Install, cable, configure, provision and decommission servers and storage chassis in our Toronto colocation cage. Diagnose and resolve hardware faults across drives, memory, PSUs, HBAs, SAS expanders, backplanes, and network components. Support network infrastructure: rack and cable switches, maintain accurate port maps, and assist with configuration changes under supervision. Support the team during critical situations: respond to monitoring alerts, work the relevant runbook, and help recover systems from unexpected failures. Own the RMA process end to end: identify the failure, open the case with the vendor, track the shipment, install the replacement, and confirm the fix. Then make sure the inventory reflects reality. Manage procurement for hardware and IT equipment, including quoting, purchase orders, receiving, and day‑to‑day vendor communication. Maintain an accurate asset inventory covering serial numbers, warranty status, rack and slot locations, and lifecycle state. Keep the cage clean and auditable through disciplined structured cabling, labelling, and cable management. Handle media sanitization and secure disposal of decommissioned drives in line with our security policies. Coordinate with the colocation provider on remote hands, access approvals, power and cooling questions, and scheduled maintenance windows. Provide general IT support to internal staff, including laptop provisioning,

📌 Junior It Infrastructure Technician (Toronto)
🏢 Sync
📍 Toronto