Elevate member experiences as a Quality Assurance Specialist in Canada Life's advisory team. Drive compliance and quality improvements while collaborating across services in a full-time, permanent role.You will play a key role in evaluating interactions and operational processes to uphold service standards at Canada Life. This opportunity calls for a seasoned expert in quality assurance with extensive knowledge in insurance or financial services. Collaboration with leaders to enhance training and performance metrics will be crucial.Key Responsibilities:Conduct quality reviews of advisor and member interactionsEvaluate member outcomes to identify trends and risksProvide coaching insights for employee developmentDevelop quality frameworks and performance metricsCollaborate to improve training and operational processesRequirements:5+ years in insurance or financial servicesBilingual in English and French is a solid assetKnowledge of retirement products and regulationsStrong analytical and problem-solving skillsProficiency in Microsoft 365 toolsBring your expertise in quality assurance and member experience enhancement to Canada Life.

📌 Quality Assurance Specialist At Canada Life (Winnipeg)
🏢 Canada Life
📍 Winnipeg