Become a key player at Propel as a Bilingual Customer Service Representative in a remote setting. In this role, you'll assist clients with loan applications and provide exceptional service.
As part of the innovative team at Propel, you will engage with customers across various portfolios, utilizing your solid communication skills in English and Spanish. With at least one year of experience in customer service or call centers, you'll excel in a dynamic fintech environment, ensuring customer confidence while meeting their needs and expectations.
Key Responsibilities:
• Handle inbound and outbound calls efficiently
• Utilize web-based applications for client verification
• Accurately answer customer inquiries and provide solutions




• Communicate effectively and professionally with clients
• Foster customer trust as a subject matter expert
Requirements:
• High School Diploma or equivalent
• 1+ years of customer service or call center experience
• Strong verbal/written communication skills in English
• Good knowledge of Microsoft Office
• Availability for Monday-Friday 3pm-11pm schedule
Support Propel’s mission of creating financial opportunities through exemplary customer service and expertise.
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📌 Bilingual Customer Service Representative Remote (Toronto)
🏢 Propel Holdings
📍 Toronto