Join Zurn Elkay as the Customer Service Manager in Brampton, Ontario, overseeing a dedicated team ensuring top-tier customer experiences. This role emphasizes effective order lifecycle management and exceptional team support.As the Regional Operations Support Manager, you will bring over 7 years of customer service experience with at least 5 years in a managerial position. Your responsibilities will include tracking performance metrics, improving processes, and fostering a customer-centric culture within your team.



You will create quality checks and standard workflows that improve service delivery.Key Responsibilities:Facilitate accurate customer order entry and trackingCommunicate and analyze order metrics for improvementsLead productive operational projects to boost customer satisfactionCreate and maintain service quality expectationsMentor and guide the customer service team for successRequirements:Bachelor's degree in a related field preferred7+ years of customer care experience required5+ years of experience managing customer-focused teamsExcellent communication and interpersonal skillsFamiliarity with Microsoft Dynamics 365 is beneficialElevate the customer service experience and lead a successful team at Zurn Elkay in Brampton.

📌 Brampton Customer Service Team Leader
🏢 Zurn Industries Limited (Canada)
📍 Brampton