Elevate customer experiences as a Complaint Management Specialist at Sonova. In this contract role, you'll manage complaints, conduct investigations, and analyze quality data in a hybrid work workplace. Sonova is seeking a Complaint Management Specialist to optimize complaint handling and analysis while ensuring regulatory compliance.

This role involves timely processing of complaints, supporting investigations, and collaborating with cross-functional teams. You'll play a crucial part in enhancing the quality of service and user satisfaction across various departments. Key Responsibilities:

- Record and evaluate all complaint submissions
- Support and assess complaint investigations
- Gather data for nonconformance analysis




- Communicate with healthcare providers for relevant information
- Review and close complaint files efficiently

Requirements:

- Bachelor’s degree in engineering, audiology, or related field
- 0–3 years experience in medical devices or quality management
- Knowledge of ISO 13485 and EU MDR preferred
- Strong problem-solving skills with root cause focus
- Proficient in MS Office and Quality Management Systems

Become an integral part of Sonova's mission to improve hearing health while advancing your career in complaint management.

📌 Complaint Management Specialist at Sonova (Mississauga)
🏢 Sonova Group
📍 Mississauga