As a Fixed Term Dispatch Customer Service Representative, you will answer incoming calls, emails and fax requests from consumers regarding Irving Energy products and services. Your goal will be to engage with our residential and commercial customers and provide an excellent consumer experience. Your success will depend on your proactive ability to call and email consumers, communicate to appropriate stakeholders and escalates issues where appropriate. You will also work with other departments to assist in the resolution of issues or requests while taking ownership of the consumer experience. Kindly note that this is a temporary opportunity offering an 8-month fixed term contract. Additionally, our contact center is operational 7 days a week with hours ranging from 7:00am to 1:00am during the winter season; therefore, your shift may vary with notice.What We Offer:Work Environment - Work onsite at our Crown Street location in Saint John, NB with access to our fitness facilityCompetitive Compensation – Including a parking allowanceFlexible Benefits Plan - Including medical and dental benefits that are both in effect from day oneWellness Support – With 24/7 access to our Employee & Family Assistance ProgramOpportunity to give back to some amazing causes in our community – Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching programYour Responsibilities:Generate sales leads that develop into new customersDevelop understanding of all our products to provide the best solution for our customer needsProvide point of contact for the customers of Irving Energy and excellence in service through verifying and updating customer account information, troubleshooting and/or solving basic account related problems, managing the needs of displeased callers, escalating issues as appropriate, providing accurate information on products and services and answer general inquiries, and offering value added servicesProvide customer service by taking information for orders of heating oil, and propane,



and for products to be delivered on the next scheduled delivery dayWork collaboratively with other departments to assist in the resolution of issues or requestsTaking ownership for the consumer experience while maintaining professionalism at all timesPerform other duties as required to maintain and enhance consumer relations and departmental productivityProvide customer service by taking information for orders of heating oil, and propane, and for products to be delivered on the next scheduled delivery dayYour Skills:Solid communication skills with an ability to quickly build rapport and maintain relationshipsProblem solving/decision making skills as well as an ability to multi-taskComputer literacy is required, good organizational skills, strong analytical skills, and valuable interpersonal skillsAbility to work well with others is requiredExcellent customer service skillsYour Experience:High School Diploma or Post-secondary education preferred1-3 years contact center experienceThe expected salary range for this position is $37,440 - $44,928. Placement within range will be based on relevant experience, qualifications, and skills.Irving Oil is committed to supporting a diverse and inclusive work environment. We thrive on the good energy that's created when our people from different backgrounds, identities, cultures and experiences share their unique perspectives. Diversity is key to our success and inclusion is everyone's responsibility.Job Requirements - Work Experience Customer ServiceJob Requirements - Education Diploma/High School EquivalentAs a family-owned company deeply rooted in our communities, we work hard to make a difference in the places we serve.For more than 100 years, our commitment to doing good business has been grounded in our commitment to people – to our employees, to our customers, and to our communities.We are devoted to being part of the solution, in providing the secure and reliable energy that our customers need, while taking concrete steps to evolve our business for the future.Our mission is focused on our continued evolution to meet the changing needs of our customers.

📌 Customer Service Excellence At Couche-Tard - C$37,440 - C$44,928 A Year (Saint John)
🏢 Circle K
📍 Saint John