Lead the charge in optimizing contact center operations as the Director of Operations at IntouchCX. Drive excellence in hiring, training, quality control, and performance optimization.

As the Director of Operations, you will coordinate all aspects of the contact center operations, ensuring that staffing, training, and development align with company standards. Your leadership will shape client satisfaction and business growth while delivering on Service Level Agreements. Be a pivotal force in fostering a culture of motivation and trust across all teams.

Key Responsibilities: • Drive best practices in all operational areas • Ensure effective planning and staff development • Create action plans for growth and client satisfaction • Audit adherence to corporate and client policies • Collaborate with stakeholders for operational consistency

Requirements: • Post-secondary degree in Business • 7-9 years in contact center leadership roles • 5 years in client relationship management • Proven analytical and financial management skills • Excellent organizational and time management abilities

Shape the future of operations at IntouchCX with your leadership and strategic vision. #J-18808-Ljbffr

📌 IntouchCX Director of Operations Role (Calgary)
🏢 Intouchcx
📍 Calgary