Dueck Auto Groupis seeking an experienced and knowledgeable Service Department Manager to lead operations at one of our dealership locations within Metro Vancouver. This is an exciting prospect for a results-driven leader with a strong background in automotive service operations, team leadership, and customer satisfaction. The successful candidate will be responsible for overseeing the day-to-day performance of a large service department, leading a high-performing team, driving operational excellence, and ensuring an exceptional customer experience.About UsFounded in 1926, Dueck Auto Group has built a reputation for excellence, integrity, and community commitment. With four dealerships across Greater Vancouver-Dueck Marine, Dueck Downtown, Dueck Richmond, and Dueck Isuzu we are proud to be a trusted, family-owned and operated business for a century. Today, we employ over 400 dedicated team members who share a passion for delivering exceptional customer service and high-quality automotive solutions. At Dueck Auto Group we believe in fostering career growth through continuous training, professional development, and a supportive workplace culture. Our long-standing success is built on strong relationships with our employees, our customers,



and the communities we proudly serve.Key Responsibilities:Proactively grow the service business by bringing in new customers and increasing department revenueIdentify and implement strategic opportunities for improvement in department processesManage the daily operations of the service departmentSchedule and assign work to technicians to ensure timely, high-quality repairsBuild and maintain strong customer relationships to drive repeat businessMonitor and control department expenses, budgets, and KPIs, with a strong focus on gross profit growthEnsure compliance with safety, environmental, and company policiesRecruit, train, mentor, and develop service technicians and advisorsCollaborate with sales teams, Dueck Auto Group management teams, support departments, and external stakeholders to ensure seamless operationsWhat We Offer:Competitive salary with performance-based incentivesProgressive and industry-leading environmentSupportive team and inclusive cultureComprehensive health and dental benefitsOpportunities to make change and grow togetherQualifications:3+ years in a service manager or supervisory role (truck, automotive, or equipment repair)Proven track record of increasing revenue, bringing in new business, or growing a service departmentStrong knowledge of medium-duty truck systems and repairsExcellent leadership, organizational, and communication skillsCustomer-focused mindset with strong problem-solving abilitiesProficiency in service management software and the Microsoft Office SuiteLogistical Requirements:The position may require working extended hours, including weekends, in order to meet deadlines based on the needs of the business. Professional attire is required (business casual dress code).

📌 Automotive Service Manager (Richmond)
🏢 Dueck Auto Group
📍 Richmond