We are seeking a Customer Impact Lead to join the BenchSci team. Reporting to the Vice President, Customer Insights & Value, you will spearhead strategic, customer-focused projects to drive enterprise-wide value at top global pharmaceutical companies. Your focus will be on accelerating discovery and pre-clinical research by identifying how BenchSci’s ASCEND platform catalyzes research and unlocks recent opportunities for our pharmaceutical partners. This will involve impact assessment, customer research, economic value modeling, and influencing product development. The successful candidate will bring a deep understanding of value creation and "first principles problem-solving" to identify the platform’s impact on the R&D portfolio. You will collaborate across functions, surfacing insights that define our customer value proposition, product design, and features. Leveraging your technical and creative skills and a customer-centric approach,



you will deliver strategy recommendations grounded in value analysis, research, and customer understanding to Senior Management. You will also partner with internal and external stakeholders, aligning them with your vision for the value story. We are welcoming applicants from Canada, the US, and the UK for this position. You Will Identify BenchSci’s ASCEND platform’s impact on accelerating discovery, early-stage research, and translational optimization at our global pharmaceutical customers. Define the value thesis for ASCEND pilots and post-pilot enterprise deployments based on a deep understanding of the scientific scope and the platform’s capabilities. Identify scientific impact proof points during ASCEND pilots and post-pilot enterprise deployments, surfacing these through collaboration with Scientific Liaisons and

📌 Remote Customer Impact Lead (Remote) (Dollard-Des Ormeaux)
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📍 Dollard-Des Ormeaux