CSS Regional Lead - Associate Director Are you interested in exploring something different while applying your existing insurance experience & knowledge with a leading global organization? Looking for a leadership opportunity with the chance to be mentored by senior leaders? This is a hybrid role with the flexibility to work both virtually and from our Toronto office.

This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit. Aon is in the business of better decisions As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Manage overall employee performance and where appropriate communicate disciplinary and corrective action.

Makes employment decisions, evaluates and rewards staff performance, recommends training and development opportunities. Periodically review work performed by staff members to verify that specialists identify and retrieve relevant compliance documentation required Assist specialists in developing effective relationship with outsourced provider. Review specialist performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables as agreed in the program service agreement Help team members and colleagues troubleshoot and resolve client issues around team deliverables.

Provides direction and guidance to team members who are confronted with unfamiliar or complex client issues. Participate in office and client visits.



Participate in the development of client solutions with Branch and Business Leaders Routinely confers with the team to ensure they are properly supported and provided with appropriate tools and training.

Develops, interprets, and ensures the consistent application of ACS policies. Addresses unusual or difficult inquiries/situations through direct personal action or refers to the appropriate individuals; The Associate Director manages a team of specialists and CSS Team Lead(s) engaged in the fulfillment of service requirements for Aon Clients. Ultimately responsible for the performance of their team and has accountability to ACS management and Business Leaders that their team supports.

They must ensure that their team executes with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines. They are responsible for all aspects of their staff’s development including performance review, salary administration, training and mentoring of their respective teams and promote employee engagement. They are expected to coordinate and direct their team to meet the changing needs of the particular ARS office(s) they support.





They will often be required to interact with the most senior Relationship Managers and meet with clients to explain service capabilities. This position reports to the National Lead Client Success Specialists. 3 or more years of supervisory experience and over 7 years of commercial insurance experience. Extensive knowledge of and experience in administration, production management software. ~ Extensive knowledge of Microsoft office applications with emphasis on Excel a Power Point. ~ Solid knowledge of and experience in specialized insurance programs, structure, management and administration. ~ Proven effective supervisory and leadership skills in being flexible, creative, team-oriented and process-driven. ~ Ability to identify and analyze organizational needs with solid problem-solving abilities. ~ Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon.

Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.

📌 CSS Regional Lead - Associate Director (Toronto)
🏢 Aon
📍 Toronto