Elevate customer service standards as a Customer Experience Supervisor with Avenir Energy in Calgary, Alberta. Lead a dedicated team, manage performance metrics, and create a culture of excellence.

Avenir Energy

Ltd. is seeking an experienced Customer Experience Supervisor to enhance our customer service operations. This full-time role involves overseeing queue management, scheduling, and delivering performance reports to ensure optimal service levels. Candidates should possess strong leadership skills while fostering a supportive and efficient team environment, making a significant impact in our rapidly growing company. Key Responsibilities:

- Monitor queue levels to optimize efficiency and performance metrics
- Coordinate staff schedules, ensuring adequate phone support




- Pull reports for monitoring Customer Experience Representative workload
- Close queues effectively at the end of each day
- Conduct regular one-on-one meetings for feedback

Requirements:

- 3+ years in a call center, 1+ year in leadership role
- Robust interpersonal and communication skills
- Knowledge of customer service principles and applications
- Excellent administrative skills with attention to detail
- Ability to manage stress in fast-paced environments

Drive exceptional customer experiences and team performance at Avenir Energy in Calgary.

📌 Customer Experience Supervisor Avenir Energy (Calgary)
🏢 Avenir Energy
📍 Calgary