Enhance senior care at CareRx as a Remote Customer Relations Specialist specializing in AADL. You will manage customer inquiries and order fulfillment while supporting clients with incontinence needs. CareRx, a leader in specialty pharmacy services for seniors, seeks a Customer Relations Specialist to promote incontinence products and maintain client relationships.

You will work closely with nursing homes and pharmacies, ensuring smooth order processing and delivery to meet client needs. This role is vital in enhancing clinical outcomes and providing personalized care. Key Responsibilities:

- Process customer orders via phone, email, and fax
- Handle inquiries regarding incontinence and AADL
- Assist clients with selecting appropriate medical supplies
- Ensure timely product delivery through reconciliation
- Maintain knowledge of AADL rules and regulations

Requirements:

- Experience with Kroll software preferred
- Proficiency in Microsoft Office
- Strong customer service and communication skills
- Ability to manage email efficiently
- Team-oriented with robust analytical skills

Bring your expertise and dedication to enhance CareRx’s customer relations and make a real difference.

📌 Customer Relations Specialist Remote Role (Ottawa)
🏢 Bilinguallink
📍 Ottawa