At Lillio (formerly HiMama), we are a mission driven business with the goal of empowering early childhood educators through innovative, affordable tools that enable them to improve child outcomes, engage family members, and support continued professional growth for their staff. We are committed to serving the field as an authentic voice of the early childhood education (ECE) workforce, providing programs with all of the building blocks for high-quality early care and education and helping early educators focus on what matters most for children's successful development and learning: relationships, play, creativity, and loving, nurturing caregiving. If you are excited about being part of an impact-driven business, focused on making a difference in the early childhood education industry, Lillio is the place for you.

Lillio is a Series B, private-equity backed company and we’re proud to be part of the Bain Double Impact portfolio. Lillio is recognized as an industry leader, most recently selected in 2025 by Time Magazine as one of the world’s top EdTech companies. You should enjoy interacting with customers over the phone and helping people solve technical problems and resolve issues should be a passion.

The Customer Support

Associate role will focus on providing support to our customers via email, phone and chat. They will be responsible for exemplifying amazing customer service. Given the nature of our fast‑paced workplace, you will also be helping out in other aspects of the CS team.

The Customer

Success (CS) Team CS at Lillio is a close‑knit team of busy bodies who are driven to find a way to make every customer successful, so help us! Lillio’s Director of Customer Success is a people first leader who believes in unlocking individuals' potential to build high performing teams. She is a leader who likes to set the stage with big‑picture vision and empower the team to work through the plan of execution.

She is KPI driven and has a high attention to detail to better understand team and customer trends,



to best position everyone to be successful. You will work well with her if you enjoy building, iterating, and are eager to grow! Supporting customers with troubleshooting technical support issues via chat, email and phone Helping identify trends in customer issues and requests, as well as reporting bugs to the Engineering team Finding ways to improve processes and reduce customer pain points Recommending and implementing improvements to process to improve efficiency and customer outcomes Supporting other Lillio teams in managing customer accounts Ensuring the customer has an amazing Lillio experience!

Post‑secondary education (or equivalent work experience) Minimum of 2 years of work experience in a customer‑facing role Tech‑savvy with the ability to navigate apps and software is a must Not afraid to pick up the phone and speak to people An ability to maintain high customer satisfaction through efficient task switching You love the rhythm of a fast, high‑volume support cycle. Working through a high number of cases, hitting monthly targets and beating your personal records, and seeing positive responses from customers is deeply satisfying to you. Maintaining our industry‑leading support means anticipating the needs of our customers and solving future problems before they happen.

Helping a childcare director streamline their operations or free up time to focus on their kids is genuinely motivating to you – not just a talking point. It’s important we balance the quality of service with the quantity of customer outreach to ensure conversations are both meaningful and efficient.



Customers generally contact support when things aren’t going as expected – and frustration can come with that!

Here, when the process is broken, we expect you to flag it, help fix it, and keep moving – not wait for perfect. We track activity, both quantitative and qualitative closely – not to micromanage, but because we believe in clarity and accountability to meet company goals and help you grow. This role is posted to hire a backfill. $Flexible working arrangements; we are a remote‑first company who gathers together (virtually) every quarter, and in‑person at least once per year.

You must be willing to travel in‑person as required for the role - Health benefits package includes medical, dental and vision - Paid time off, include vacation, personal and volunteer days - Ongoing team‑wide and company‑wide virtual social activities and success celebrations Lillio is committed to inclusiveness, equity and accessibility. Commitment to Diversity Diversity, Inclusion and Belonging are central to Lillio’s core values. Our mission is to promote an inclusive work space for all employees through Education, Discussion, and Celebration of our differences.

Our focus on inclusion and belonging is activated in the day‑to‑day culture at Lillio through our Diversity, Inclusion and Belonging (DIBS) committee, our bi‑weekly DIBS discussions, DIBS Slack community, D&I; training and education, volunteer days, donation matching, and more. We consider all qualified applicants without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, or any other legally protected characteristics. We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses.

These tools assist our recruitment team but do not replace human judgment. If you would like more information about how your data is processed, please contact us. #

📌 Customer Service Agent (chat) - Remote (Calgary)
🏢 Bilinguallink
📍 Calgary