The Bilingual Customer Service Representative is a customer advocate within the Customer Service team that works to enhance a robust relationship with our specialty and key account dealers, sales team and CS team members. Daily, the representative will work to strengthen our relationship with our accounts across both the specialty and key account portfolio this will include order placement and review processes, inventory and substitution strategies, and streamlining the order to receipt procedures by working with the accounts and internal teams. This role is accountable for meeting targeted metrics and providing account relationship excellence.

The duties and responsibilities described below represent the expectations of the Specialty & Key Account Customer Service team member. ~ Effectively communicate with customers via, telephone, email and chat tools. ~ Identify and troubleshoot orders stuck in processing of B2B, SFA and EDI through ZGOIN to ensure orders flow into SAP in a timely manner ~ Closely monitor orderbook through our SAP reporting system to ensure timely shipments to the dealers. Assist team members with workload and maintain KPI performance. ~ Assist manager ~ Assist on system testing and special projects ~ Assist on process definitions and mapping Continuously evaluate and identify opportunities to drive process and system improvements that positively impact the customers’ experience. Support team through transitions Utilize all training and organizational resources to uphold and accurately perform assigned responsibilities and business procedures Travel to customer accounts or trade shows as requested to build sales relationships with accounts.

Bachelor’s Degree or College diploma, preferably in Business, Marketing, or Sports Management.





Experience with High School Diploma or GED may be substituted for requirement as determined by leadership ~1-3 years previous experience in customer service preferred, preferably in winter & outdoor sports equipment. ~ Fluent in both French and English (Written and Oral) Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. ~ High Proficiency in Microsoft Suite (Outlook, Excel, Teams) ~ Strong interpersonal skills and ability to empathize with customers in sometimes intense situations ~ The ability to multi-task and quickly change priorities/focus based on business needs/immediate demands ~ Ability to process large amounts of sales and order data, organizing and prioritizing as needed ~ Experience with SAP preferred ~ Experience with Salesforce or related CRM, preferred Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This role is based out of our Belleville, Ontario office. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

When specific circumstances are met, work from home may be an option, but must be approved by your direct manager. When utilized, the workflow must equal that of if the individual were working from the office setting. Amer Sports will not provide needs other than a laptop to work from home. (Comprehensive Heatlh, Dental & Vision Care Pension Plan Annual Bonus Accommodations are available upon request for applicants participating in all stages of the selection process.

If you require accommodation due to a disability, please notify Human Resources and we will work with you to meet your needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code. #

📌 Customer Service Rep. - Atomic NA, Specialty & Key Accounts (Belleville)
🏢 Wilson Sporting Goods
📍 Belleville