Join the City of Edmonton as a Customer Service Representative to assist citizens and employees in a fast-paced, supportive environment. Utilize your robust communication and multitasking skills while promoting a welcoming atmosphere. As a Clerk II, your primary role will involve addressing inquiries from the public and staff regarding municipal services.

Drawing on your previous customer service experience, you will provide responses through various channels, effectively resolving issues with professionalism and accuracy. Your contributions will not only help streamline service but also build lasting relationships with clients. Key Responsibilities:

- Respond to service requests via phone, email, and in-person
- Interpret customer needs and provide accurate information




- Enter and retrieve data in the CRM system
- Manage difficult situations effectively with good judgment
- Stay informed of policies and procedures for accurate service delivery

Requirements:

- High school diploma or business certificate
- Minimum two years in customer service
- Previous call centre experience preferred
- Strong problem-solving and communication skills
- Ability to work various shifts in a challenging environment

Your dedication to exceptional service will enhance the experience for all Edmontonians.

📌 Customer Service Representative Edmonton
🏢 City of Edmonton
📍 Edmonton