For over 115 years, Leon’s Furniture Limited (LFL Group) has been helping Canadians create homes they love. Founded in 1909 in Welland, Ontario, Leon’s has grown from a single furniture store into one of Canada’s largest and most respected retailers, serving customers in communities across every province. Today, LFL Group is a proudly Canadian organization with a portfolio of trusted retail brands and businesses, including Leon’s Furniture, The Brick, Appliance Canada, TransGlobal, Midnorthern Appliance, and The Brick Mattress Store , along with a network of distribution, transportation, and corporate operations that support millions of customers nationwide.

We are committed to creating an inclusive workplace where every associate is treated with respect, provided with equal opportunities to grow, and supported through competitive compensation, comprehensive perks, and ongoing career development. While the retail landscape continues to evolve, LFL Group remains focused on innovation, exceptional customer experiences, and building long-term careers for talented individuals who share our passion for excellence.

The Customer Service

Associate plays a pivotal role in ensuring customer satisfaction by providing timely, accurate, and courteous support to clients across various communication channels. This position is responsible for addressing customer inquiries, resolving issues, and facilitating smooth transactions to enhance the overall customer experience. The role requires a proactive approach to understanding customer needs and collaborating with internal teams to deliver effective solutions.

By maintaining a positive and professional demeanor, the Customer Service Associate helps build lasting relationships that contribute to customer loyalty and company reputation. Ultimately,



this role is essential in driving customer retention and supporting the company’s commitment to excellence in service delivery. High school diploma or equivalent.

Proven experience in a customer service role or related field. Strong communication skills in English, both verbal and written. Basic computer proficiency, including familiarity with CRM software and Microsoft Office.

Post-secondary education in business, communications, or a related field. Bilingual proficiency in English and French.

Experience working in a call center or retail environment. Knowledge of customer service best practices and conflict resolution techniques. Respond promptly and professionally to customer inquiries via phone, email, and chat.

Resolve customer complaints and issues by identifying problems, researching answers, and guiding customers through solutions. Maintain detailed records of customer interactions, transactions, comments, and complaints. Provide feedback to management regarding recurring customer concerns and potential improvements.

Stay informed about product knowledge, company policies, and industry trends to assist customers effectively. The required communication skills enable the Customer Service Associate to clearly and empathetically interact with customers, ensuring their concerns are understood and addressed effectively. Proficiency with computer systems and CRM software is essential for managing customer data, tracking interactions, and processing requests efficiently.

Problem-solving skills are applied daily to identify the root causes of customer issues and to develop appropriate solutions that satisfy both the customer and the company. Time management and multitasking abilities help the associate handle a high volume of inquiries while maintaining quality service.

Preferred skills such as bilingualism and knowledge of industry regulations further enhance the associate’s capability to serve a diverse customer base and navigate complex service scenarios with confidence. #

📌 Customer Service Representative (Flexible Hours + Immediate Hire) (St. Catharines)
🏢 Leon's Furniture
📍 St. Catharines