We are looking for a friendly, patient, and detail-oriented Customer Service Representative to join our team. As a Customer Service Representative, you will be responsible for handling customer inquiries, resolving complaints, and providing accurate information about our products and services.

Responsibilities

- Communicating with customers directly in-person, in addition to communicating via phone and email
- Empathizing with and prioritizing customer needs
- Upholding company values and respecting every customer
- Resolving issues and setting appropriate expectations with customers
- Clearly understanding and responding appropriately to the issues that customers present
- Approaching problems logically and with good judgment to ensure the appropriate customer outcome
- Making quick and effective decisions on behalf of the customer
- Working a flexible Full-Time (40+ hours per week) schedule
- Consistently composing grammatically correct, concise, and accurate written responses to customer issues





Requirements

- Diploma or Bachelor’s degree in Business, Communications, or related field
- Previous experience in customer service or support role
- Excellent verbal and written communication skills
- Strong problem-solving and conflict resolution abilities
- Ability to remain calm and professional under pressure
- Good listening skills and empathy toward customers
- Proficiency in computer systems and CRM tools
- Strong organizational and multitasking skills
- Ability to work in shifts (if required)
- High level of patience, integrity, and professionalism
- Team-oriented with a positive attitude

Join our amazing team!If you are a robust communicator who enjoys helping people and solving problems, this role offers an opportunity to build meaningful customer relationships and contribute to business success.

📌 Customer Service Specialist (Montreal)
🏢 Golden West Broadcasting
📍 Montreal