Become a vital part of Citron's Customer Success team as a Customer Success Specialist. This role focuses on exceptional communication, problem-solving, and multitasking abilities in a call center workplace. In this position, you will report directly to the Head of Customer Success and serve as the first contact for customer inquiries.

Your responsibilities include managing customer calls, facilitating contract reviews, and coordinating service scheduling. You will also collaborate with the sales team to ensure a seamless service experience for clients. Key Responsibilities:

- Process and verify customer orders accurately
- Respond professionally to all customer inquiries
- Provide quality service to both internal and external customers
- Assist in managing Salesforce service queues
- Review and approve Sales contracts

Requirements:

- 2-5 years of call center experience
- Proficiency in Microsoft Office suite
- Strong customer relations and telephone skills
- Outgoing personality and multitasking ability
- Flexibility to work between 8 a.m. and 8 p.m.

Bring your customer service expertise and passion for helping clients to Citron's Customer Success team.

📌 Customer Success Specialist at Citron (Montreal)
🏢 Citron Hygiene
📍 Montreal