Temporary Customer Service Representative - 16 York Operations - Field(OPS001) Employment Type: Seasonal - Full Time Shift: Wednesday - Sunday / 11:00pm - 7:00am The Customer Service Representative (CSR) is responsible for delivering exceptional service to monthly parking customers, transient guests, and internal stakeholders. This role handles high-volume written and phone-based transaction requests while ensuring accuracy, professionalism, and seamless customer experience. The ideal candidate thrives in a fast-paced environment, demonstrates strong attention to detail, and serves as a brand ambassador in every interaction.

Serve as the primary point of contact for monthly parking customers, including prospective, existing, and internal stakeholders Handle inbound calls, emails, and written correspondence in alignment with service level and quality standards Resolve customer inquiries, requests, and complaints with professionalism, empathy, and accuracy Support customer retention by delivering consistent, high-quality service experiences Assist customers with account setup, maintenance, and web-based platform navigation Process customer transactions, including new account sign-ups, updates, and cancellations Accurately enter and maintain customer data, payment details (credit card and pre-authorized payments), and account notes Ensure all customer interactions and transactions are properly documented in CRM systems Provide branch, lot, and account maintenance support Monitor and respond within established service level agreements (SLAs) Maintain data integrity through accurate data entry and system updates Communicate and enforce company policies, procedures,



and parking regulations Stay current with changes to workflows, policies, and product offerings Utilize available resources such as internal knowledge bases, policies, and training materials Assist team members with troubleshooting and issue resolution Support supply order preparation and submission for parking locations Strong communication skills (verbal and written) with excellent phone etiquette High attention to detail with strong data entry accuracy Ability to handle customer concerns professionally and effectively resolve conflicts Proficiency in Microsoft Office and customer systems (CRM, phone platforms, etc.) High School Diploma or GED equivalent Minimum 1 year of customer service experience in a high-volume environment (e.g., call center, retail) preferred Must successfully pass a background check, in accordance with company policy and applicable laws Must be authorized to work in the Canada and able to provide documentation verifying eligibility, as required by law Ability to remain seated for extended periods while working at a computer workstation Frequent use of a computer, keyboard, and telephone for data entry and customer communication Ability to read, analyze, and interpret information on a computer screen Occasional lifting of office supplies or materials up to 10–15 pounds Frequent talking and listening to interact with customers via phone and virtual channels Rapid-paced, high-volume contact center environment Performance-driven with call monitoring and quality assurance standards Employee Assistance Program (EAP): Confidential support for mental health, financial, legal advice, and more for everyone in your home Paid Vacation: Enjoy well-deserved time off to relax, travel, or spend time with family.

📌 Customer Support Administrator (Call Centre) - TEMP (Toronto)
🏢 Impark
📍 Toronto