Customer Support Team Lead - Remote & Mentorship (Ottawa)

Customer Support Team Lead - Remote & Mentorship (Ottawa)

06 Oct
|
Bilinguallink
|
Ottawa

06 Oct

Bilinguallink

Ottawa

Tailscale is seeking a Team Lead, Customer Support to guide a team of 8–10 Support Engineers, bridging frontline troubleshooting with strategy. You will mentor, manage performance, and ensure timely responses while aligning activities with the VP of Customer Engineering. This remote-first role focuses on scaling support quality and workflows across platforms. We value data-driven thinking, solid communication, and the ability to navigate a fast-paced SaaS environment.

📌 Customer Support Team Lead - Remote & Mentorship (Ottawa)
🏢 Bilinguallink
📍 Ottawa

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