SUMMARY The Customs Coordinator is responsible for creating and updating ACE/ACI manifests for drivers, while also providing ACE/ACI related support to dispatchers.

PRIMARY RESPONSIBILITIES

- Complete ACE/ACI manifests and set up Prior Notice
- Fax Prior Notice information to Customs broker and check Prior Notice website confirmation
- Check inbound PARS and PAPS in system
- Create and fix ACE and ACI’s for drivers using BorderConnect and send copies to drivers
- Update and locate information on BorderConnect for drivers
- Provide general support for all dispatchers with drivers’ paperwork for ACI/ACE
- Update and maintain ACE/ACI Fax number list, generally once a month
- Assist in taking dispatch calls from customers and drivers, and respond to inquiries when possible
- Contact customers and/or drivers when issues arrive (i.e., time delays, missing paperwork)




- Ensure follow up is being done with Customs Brokers or Customers when clearances are delayed
- Maintain Master Customs Broker list along with Fax #’s and email contacts
- Create PARS/PAPS stickers and monitor supplies
- Complete other duties as assigned

REQUIREMENTS/QUALIFICATIONS

- Intermediate experience using MS Office (Excel, Word, Outlook)
- Experience with AS400 preferred
- Knowledge of U.S. geography considered an asset
- Robust organization, time management, and computer skills required
- Excellent verbal and written communication service skills
- Ability to work independently and as part of a team

WORKING CONDITIONS

- Position based on 45-hour week.

📌 Customs Coordinator (Mississauga)
🏢 The Erb Group
📍 Mississauga