Axis Therapy & Performance is a growing network of physiotherapy, chiropractic & massage therapy clinics across the GTA. We deliver expert physical therapy powered by the human connection. We're 7 locations & growing, and we build careers, not just jobs.The RoleThere are two parts to this position:First, you lead the admin team at our Scarborough clinic. The client coordinators & team leads at SCB report to you. You own the client experience, the schedule, the admin systems & the daily rhythm of the clinic THROUGH your team. You coach them, hold the standard & build coordinators who get better every month. Therapists start their day with clean schedules. Clients feel taken care of from first call to final visit. That's the standard you enforce.Second, you own MVA & WSIB claims administration across our entire network. Every motor vehicle accident claim & every WSIB claim across all 7 clinics runs through you. Claim setup, HCAI submissions, OCF forms, WSIB forms, treatment plan approvals & extensions, insurer follow-up, unpaid claim chasing & keeping clinicians on top of their paperwork. You are the person who makes sure this money doesn't fall through the cracks.What You'll DoLead, coach & develop the client coordinators & team leads at our Scarborough locationOwn schedule health: new client allocation, booking flow, coverage planningHold the front desk to Axis standard: client experience, billing accuracy, documentation, SOPsHandle escalated client issues & service recoveryExecute HR processes for your team: onboarding, performance conversations,



documentationWork directly with the Clinic Director to keep the clinic calm & predictableStep in on the desk when needed, but your job is building a team that doesn't need you toMVA/WSIB Across All ClinicsSet up new MVA & WSIB claims: HCAI, OCF forms, WSIB Form 8 coordinationChase outstanding MVA/WSIB AR: insurer follow-up, unpaid HCAI invoices, status checksSupport clinicians across the network to complete their forms accurately & on timeDocument the process as you build it, so it scales as we doWho You Are2+ years in clinic admin (physio, chiro, rehab, dental or medical), with experience leading or mentoring a front desk teamYou hold people accountable without losing them. Direct & warm at the same timeOrganized to a fault. You track things. Nothing falls through the cracks on your watchComfortable chasing insurers & holding clinicians to deadlines. Politely relentlessJane App experience is an assetMVA/WSIB billing experience (HCAI, OCF forms) is a robust asset but NOT required. We will train the right personWhat You GetFull benefits packageAdditional discounts & perks through Axis partners (Goodlife, SPOT Pet insurance & more)A career path inside a growing clinic network. We're building toward a lot more locations, and we promote from withinThe DetailsFull-time, salaried, employee positionDirect reports are the Client Coordinators and Team LeadsWorks in collaboration with the Clinic Director & Lead TherapistOn-site at our Scarborough clinicReports to our Director of People & Experience, with systems support from Head of OperationsSalary: $52,000 - $63,000 CAD depending on experience#J-18808-Ljbffr

📌 Clinic Administrator - C$52,000 - C$63,000 A Year (Winnipeg)
🏢 Axis Therapy & Performance
📍 Winnipeg