Become a Contact Centre Representative with GreenShield and engage with clients during vital health and financial conversations. This role requires a confident communicator who thrives under pressure.Engage directly with members and clients through phone, chat, and email to provide reliable assistance. Your bilingual communication skills in English and French are essential for addressing concerns efficiently while navigating a busy contact center. Each interaction is an opportunity to offer clarity and solutions to those in need.Key Responsibilities:Ensure consistent and respectful customer service deliveryAchieve and maintain quality and performance benchmarksFoster an inclusive and accountable team environmentSupport members with professionalism and empathyAdapt to new technologies and service changesRequirements:Experience in a rapid-paced service environmentFluency in English and French communicationProficiency with various technological systemsAbility to remain composed during complex callsTeamwork experience and collaborative mindsetUse your skills to help make a difference with GreenShield's dedicated team.

📌 Bilingual Contact Centre Representative - Canadian Banking, Credit Cards (Fr/En) (Montreal)
🏢 CIBC
📍 Montreal