You treat data quality as your product.

Marketing

Operations owns the systems that turn marketing activity into pipeline: Salesforce campaigns, Pardot (Account Engagement) automation, lead scoring and routing, the integrations that connect them, and the reporting that proves what worked. Reporting to the CMO, this role keeps the engine clean, measurable, and fast enough to support a small team that ships a lot. Works daily with Demand Gen, Customer Marketing, Content, the BDR team, and Sales Ops.

At Traction

Complete, we empower our customers with excellent technology. Built on the Salesforce platform, we enable some of the world's largest companies, like Zoom, to deliver exceptional services and achieve their missions. We take immense pride in our product development, outstanding customer service, and the strong relationships we build with our partners and clients.

Community is at the heart of everything we do. We’re seeking individuals who are eager to join a dynamic team of engaged professionals who view business as more than just a means to generate revenue. We’re passionate about making a positive impact on our customers' lives through innovative solutions and genuine care.

Stand up every campaign in Salesforce and Pardot: campaign records, member statuses, lead sources, UTMs, form handlers, Engagement Studio nurtures. Run pre-and post-event ops for field events, webinars, and live demos. Own and manage the full lead lifecycle process and strategy, including lead scoring, grading, routing, territories, and the MQL handoff to sales, in partnership with Demand Gen.

Work side by side with Sales and the BDR team on follow-up for various marketing engagements, not just MQLs: event attendees, webinar registrants, demo requests, content downloads, and intent signals. Data quality and the Salesforce org Keep the marketing side of Salesforce and Pardot clean: fields, picklists, sync, spam controls, quarterly cleanup, weekly error checks. Be a power user of our own products (Complete Leads, Complete Clean, Complete Hierarchies, Data Agents)



where they touch marketing data, and feed what you learn back to Product.

Own the martech stack: evaluations, implementations, offboarding, and the integrations that hold it together.

Build and maintain the dashboards leadership uses: pipeline by source, campaign ROI, funnel conversion. Be the person who can say what marketing sourced and influenced, with numbers leadership trusts. Collaborate with the marketing team on their Claude setup: connectors, skills, and scheduled tasks. Build skills that let the team run reporting, campaign QA, and list hygiene themselves. Keep our SOPs and project management processes current, and turn the best of them into agents.

Then automate the queue: every recurring request becomes a Claude skill, a scheduled task, or a Data Agent. 4+ years in marketing or revenue operations at a B2B SaaS company. ~ Hands-on Salesforce and Pardot (Account Engagement) skills: campaigns, fields, reports, Engagement Studio, automation rules, scoring and grading. ~ Already uses AI tools to automate ops work, not just draft copy, and wants to go much further. ~ Runs a full request queue without dropping the strategic project. Outreach, UserGems, Zapier, or other ABM and sales engagement tooling.

Salesforce

Administrator or Pardot Specialist certification.

CRM and automation: Salesforce, Pardot (Account Engagement), Outreach Work management: Salesforce dashboards, Google Sheets, Claude AI: Claude for ops automation and reporting Our market data is refreshed on an annual basis to reflect the most current market conditions. Starting salaries will vary within this range based on experience, skill level, and internal equity related to the role. In addition to base salary, your compensation package may include additional components such as equity, and benefits.

We are an equal opportunity employer and love diversity at our company! We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability status. The deadline to apply for this role is Sunday, October 18th at 11:59 p.m. (PT). #

📌 Director, Marketing Operations/Project Management (Vancouver)
🏢 Traction Complete
📍 Vancouver