Elevate your career as a Multichannel Operations Specialist with Ana Luisa, where your analytical skills will optimize order fulfillment in a sustainable jewelry brand. Manage daily operations across various channels, ensuring top-notch customer experience.At Ana Luisa, we seek a skilled individual to oversee daily fulfillment and SLA compliance across multiple platforms including Shopify and Amazon FBA. Your role will incorporate direct management of order processes, inventory exception resolutions, and actively addressing customer experience challenges.Key Responsibilities:
- Oversee daily fulfillment across multiple online and retail channels
- Monitor and elevate delays, ensuring SLA adherence with the 3PL
- Align inventory management with planning for pre-orders and backorders




- Act as the main point of contact for order exceptions and customer requests
- Maintain rigorous audit trails for invoice management and disputesRequirements:
- 3 years of experience in order management and fulfillment systems
- Proficient in advanced Excel or Google Sheets for tracking
- Structured and analytical decision-making capabilities
- Experience in a direct-to-consumer fashion brand preferred
- Ability to adapt to shifting priorities in busy environmentsUtilize your fulfillment expertise to ensure customer satisfaction and efficiency in Ana Luisa's thriving operations.#J-18808-Ljbffr

📌 Multichannel Operations Specialist At Ana Luisa (Toronto)
🏢 Ana Luisa
📍 Toronto