Elevate your career as the Director of Service Delivery with Sparkrock, a 100% remote organization dedicated to societal impact. Lead a high-performing team and drive ERP/SaaS implementations for social benefit organizations. Sparkrock seeks a Director of Professional Services to manage a $3–5M portfolio and ensure optimal delivery quality.

Oversee a diverse team, safeguarding client relationships while navigating budgeting and performance management. Your leadership will be pivotal in reshaping delivery processes and achieving financial milestones in professional services. Key Responsibilities:

- Own P&L; for $3–5M client portfolio
- Oversee ERP/SaaS implementation projects
- Lead and develop Skilled Services team
- Act as senior escalation point for key customers
- Identify delivery and financial risks early

Requirements:

- Bachelor’s in Business, IT, or related field
- 10-15 years in professional services or project management
- 3-5 years in leadership roles within Professional Services
- Proven track record managing P&L; and client relations
- Based in Canada with travel flexibility

Drive impactful service delivery and lead innovation at Sparkrock.

📌 Director of Service Delivery at Sparkrock (Ottawa)
🏢 Lever
📍 Ottawa