Aon is looking for a Resource Manager As part of an industry-leading team, you will help empower results for our clients by delivering creative and effective solutions supporting Risk. This is a hybrid role with the flexibility to work both virtually and from our Toronto office. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.
As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. Manages overall client satisfaction and where appropriate participates in decisions involving service related issues and resolution/solutions with offshore/onshore team. Evaluates and recognizes in collaboration with the offshore/onshore team staff performance, recommends/provides training and development opportunities.
Monitors resources and transactions to ensure the necessary activities to initiate and deliver a renewal, process an invoice, issue auto liability slips, issue a Certificate, initiate endorsements, and process other client requests. Audits performance to determine if client fulfillment is in accordance with client’s expectations as it relates to timeliness and accuracy of deliverables. Conducts office and/or client visits upon request.
Participates in the development of client solutions with ARS Field Office Management. Revises program based on customer feedback and results; creates transition plan which includes training for resources, establishment of service measurements, and a timeline for actual transition. Manages special projects to streamline processes handled by offshore/onshore ACS partners.
The Resource
Manager is responsible for fulfillment of service and provides a point of escalation for internal stake holders.
The Resource
Manager is empowered to make decisions related to resource management, employee development needs, process development and implementation of processes and procedures, overseeing the transactions/work of the Genpact CSS team members.
The Resource
Manager ensures that transactions are executed with the highest degree of accuracy, according to established timeframes and within the standards required to meet all compliance and control guidelines. Must have 3 or more years of work as a Client Success Specialist and over 7 years of commercial insurance and/or related business experience. Proven technical competency, in commercial insurance, with an ability to demonstrate capabilities to create innovative and controlled solutions.
Experience in resource deployment and utilization management. Successfully operates in a fast-paced output driven environment that requires staff members to multi-task, react quickly and perform task that are not routine. Ability to identify and analyze client needs to develop solid solutions.
Available to travel as needed/required Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status.
We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard.
📌 Disability Resource Specialist (Toronto)
🏢 Aon
📍 Toronto