As a Service Dispatcher, you will coordinate service and delivery activities between customers, Drivers, Technicians, and field operations to ensure secure, timely, and efficient service. Your goal will be to provide an exceptional customer experience by managing service requests, resolving issues, and ensuring customers receive the support they need. Your success will be measured by effectively prioritizing and dispatching work, solving customer concerns, and collaborating with internal teams to deliver reliable service.

Work Environment – Work onsite at our Crown Street location in Saint John, NB with access to our fitness facility Competitive Compensation - Including an annual bonus plan, pension plan, and parking allowance Flexible Benefits Plan – In effect from day one and offers three levels of coverage to select from to meet your unique, personal needs Paid Vacation - Plus an annual option to purchase additional vacation, too Wellness Support – With an annual wellness allowance, paid personal care days, and a 24/7 Employee & Family Assistance Program Opportunity to give back to some amazing causes in our community - Choose when and where to make an impact with a paid volunteer day, company volunteer opportunities, and a donation matching program Receive emergency and non-emergency calls from customers and record significant information, which is used to create work orders Partner with Load builders,



maintain connection with both the customer and field representative in the execution of scheduled work Apply knowledge and application policies and procedures effectively to determine when it is a critical process and when to apply them. Understand the sales processes to ensure customers are billed appropriately Prioritize work and elevate emergency calls where required, rescheduling less critical work Bring forward and implement recommendations to optimize performance and proactively resolve issues, determining who will assist when required Maintain call center metrics including average handle time, after call work and returned calls Provide guidance to Customer Service Representatives and Sales Representatives regarding building codes and gas codes, details regarding the technicians' schedules, and if the company can fulfill certain types of customers’ requests Computer literacy is required, good organizational skills, strong analytical skills, and good interpersonal skills Excellent customer service skills Post-secondary degree or equivalent experience is an asset ~3-5 years’ experience in dispatch or a related field, preferably in a contact center or transportation environment ~ Irving Oil is committed to supporting a diverse and inclusive work environment. Diversity is key to our success and inclusion is everyone’s responsibility.

Job Requirements - Work Experience Customer Service

📌 Dispatcher - Now Hiring! (Saint John)
🏢 Irving Oil
📍 Saint John