Job Title: Senior Client Delivery Manager Team: Client Delivery Kaluza reimagines energy to bring net-zero within everyone's reach. Our intelligent Platform enables energy utilities to unlock the full value of a radically changing energy system and propel us to a future where renewable energy is sustainable, affordable and accessible for all. From automating and simplifying core operations including billing to create a lower-cost, higher-engagement experience, to optimising energy usage across smart devices in the home, we turn tough challenges into win-win-win outcomes for customers, suppliers and the energy system.

We champion a flexible, hybrid work approach and we find that teams often benefit from coming together in the office at least 3 days a week to foster connection and accelerate progress. Outside of these collaborative opportunities, we aim to be as flexible as possible to balance work with life.

As Senior Client Delivery

Manager, you'll own the end-to-end client relationship — spanning current implementations and migrations through to steady-state support and continuous improvement. You'll be a part of leading and coaching your delivery team, setting the standard for how Kaluza shows up for its clients and creating the conditions for your team to do their best work. Lead the delivery of complex, multi-workstream client programmes, owning governance design, ways of working, and accountability for outcomes from kick-off through to go-live and beyond Coach and develop your team of delivery contributors, providing the context, frameworks, and hands-on support they need to grow and succeed on the programme Build and maintain trusted relationships with senior client stakeholders - including C-level - acting as a credible, strategic voice for Kaluza at every stage of the engagement Own the management of risks, dependencies, and blockers across your portfolio,



escalating and resolving with pace Communicate progress, risk, and decisions in a way that lands clearly at team level and at leadership level Extensive programme and delivery management experience - you've personally led complex, multi-stakeholder technology or software implementations, ideally in a SaaS or enterprise context, and you know what good looks like at every stage A track record of leading and coaching delivery professionals, giving your team the context, challenge, and support to grow and deliver Strong commercial and strategic thinking - you understand the business context behind a client's requests and can propose delivery approaches that meet their needs without compromising platform strategy Technically curious enough to engage credibly with platform detail (data, APIs, configuration), verify what Kaluza can and can't do, and find those answers yourself where possible Resilient and adaptive - comfortable holding momentum through long, complex transformations and adjusting ways of working as an engagement evolves, always favouring earliest delivery of value over a perfect plan Highly organised with sharp critical thinking: able to rapidly make sense of complexity, manage competing priorities across a portfolio, and keep multiple workstreams moving at once Experience in the energy or utilities sector - billing, demand management, or smart technology - isn't a must, but is a real plus Prior consulting or professional services experience, particularly across technology transformation programmes Hands-on familiarity with agile delivery tools and practices - Jira, Confluence, and the like Progressive leave policies - including leave dedicated to the moments that matter to you the most ~ Annual discretionary bonus ~ Dedicated personal learning and home office budgets ~ Flexible working - 3 days in our CBD Melbourne (WeWork) office ~You can also find our Applicant Data Protection Policy here. #

📌 Engagement Delivery, Senior Manager (Victoria)
🏢 Kaluza
📍 Victoria