Founded in 2007 by two friends inspired by their families’ dementia journeys, Optima Living was created to provide a more home-like experience in seniors housing and care. What began as a personal mission has grown into one of Western Canada’s leading senior living and continuing care providers. Today, Optima Living offers Independent Living, Assisted Living, Supportive Living, Long-Term Care, Brain Health, and Memory Care across Alberta and British Columbia.

As the only Top 10 Canadian senior living and care provider focused exclusively on Western Canada, we proudly serve more than 6,000 residents. Guided by our North Star, Let us welcome you home, we are committed to People, Place, and Community. With a resident-first philosophy and a focus on innovation, we are redefining aging with purpose creating communities where seniors live with dignity, connection, and joy.

Reporting to the General Manager or Administration Manager, the Evening Concierge is responsible for creating a warm, skilled, and secure first point of contact for residents, visitors, and team members while supporting smooth evening operations within the community. This role acts as the primary point of contact for residents, team members, and emergency services on all security-related matters during evening hours, while managing inquiries, visitor access, communication flow, administrative tasks, and supporting move-ins, appointments, tours, and events that reflect Optima’s person-centered and hospitality-focused environment. All duties and responsibilities are carried out in alignment with Optima Living’s mission, vision, and values,



promoting person-centered care by respecting the uniqueness, dignity, and self-determination of residents to promote maximum personal and functional independence.

These duties are performed within the framework of established organizational policies and procedures, industry best practices, while adhering to applicable regulations and standards. Greets residents, visitors, and team members warmly and professionally, fostering a friendly and welcoming environment. Manages incoming calls and inquiries, directing visitors and contractors to appropriate individuals as needed.

Manages and tracks the incoming and outgoing of courier packages for the community and residents (excluding medications). Supports meetings, event scheduling, equipment bookings and catering requests as needed. Assists with coordination of move insand move outs as applicable.

Assists with the coordination of resident appointments and arranging transportation as applicable. Supports the Community Relations Coordinator in scheduling and providing tours of the community as applicable. Reports any issues with the functioning of office equipment as needed.

Participates in organizational initiatives and projects as needed. Assists with emergency procedures and safety protocols.



Serves as the primary contact for residents, team members and emergency services in security related matters Performs administrative tasks such as filing, maintaining records, recording meeting minutes and completing reference check documentation as needed.

Provides confidential administrative support to the leadership team as applicable. Ensures smooth information flow and timely communication across the community to support program and meeting goals as applicable. Supports in organizing team and leadership meetings, including preparing agendas, recording minutes, and distributing documentation as applicable.

Supports the General Manager in the incident and complaint reporting processes as applicable. Contributes to quality improvement initiatives by sharing ideas and providing feedback. Ensures adherence to infection control policies and procedures through regular audits, observations, and investigations.

Maintains strict confidentiality of resident medical and personal information in accordance with privacy legislation. Supports new team members through their orientation process. Respects and upholds the Resident Bill of Rights and the Assisted Living Rights of Residents.

Performs other duties as required to support operational needs. Minimum of one (1) year experience in an administrative or similar role. Completion of a recognized post-secondary program is an asset Experience in a residential care or mental health environment is an asset.

Computer literacy skills required. Flexibility to work a variety of shifts.

📌 Evening Concierge - Casual (Victoria)
🏢 Optima Living
📍 Victoria