"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you."

A job at IKEA is so much more than home furnishings. Together, we work to make a better everyday life for the many. It's the perfect fit if you want to contribute, grow, and share. Join the team and start a better life for yourself.

- Customer‑focused problem solver with 6+ months of retail customer service experience (returns or cashier experience an asset)
- Skilled in applying Returns & Exchange policies with sound judgment, including exception handling
- Strong communication and conflict‑resolution skills, able to explain policies clearly and professionally
- Detail‑oriented, tech‑savvy, and effective in a fast‑paced, high‑volume environment

A day in your life with us

- Accurately interpret and apply Returns & Exchange policies, using discretion while aligning with business guidelines
- Resolve customer inquiries and concerns through active listening, transparent communication, and problem‑solving
- Communicate decisions confidently and empathetically to ensure a positive customer experience
- Process transactions accurately while maintaining inventory control and compliance
- Stay informed on policy updates, product knowledge, and service performance targets




- Collaborate with team members to support overall customer relations operations

Why you will love us

Here at IKEA, we want to ensure that we are creating a better everyday life for the many people, including our co-workers. We also believe that a job should be so much more than a job. That’s why we focus on having an inclusive work environment where we celebrate your uniqueness, live our values, and ensure that we walk the talk when it comes to co-worker development. In addition, we offer a comprehensive Total Rewards package to all co-workers including:
- Wellness days (in addition to your vacation days!)
- Extended health, dental, and vision coverage (for you and your family)
- RRSP with IKEA contribution matching options
- Eligibility for our annual IKEA bonus incentive plan
- Flexible spending account
- Life insurance
- Merchandise and restaurant discounts (plus free drinks and different healthy meal options in the co-worker restaurant, where available)
- Parental leave
- Bereavement leave
- Employee assistance program (that helps you support your mental, physical, and financial wellbeing)

In the IKEA world, this position is officially referred to as Customer Experience Co-worker III The starting rate/ salary for this position is 22.76 CAD

📌 Exchange & Returns Co-worker (Coquitlam)
🏢 IKEA
📍 Coquitlam